Director of Account Management

Southern Scripts•Baton Rouge, LA

3h•Remote

About The Position

The Director of Account Management’s primary duty is to serve as a trusted advisor to clients, leveraging strong business management skills. This role involves overseeing all client accounts, leading and mentoring the account management team, and actively driving organic and new business growth. The Director will maintain strategic client relationships, guiding them with appropriate knowledge and solutions tailored to their business, industry, and current trends, while ensuring overall client satisfaction. Collaboration with key team members across various disciplines is essential to deliver high-quality service daily. The responsibilities and activities of this position may evolve, and new duties may be assigned with or without notice.

Requirements

Entrepreneurial attitude coupled with strong business acumen.
Capability to efficiently complete tasks in a fast-paced environment.
Must demonstrate strong negotiation and communication skills and excel under pressure.
Experience preparing and interpreting reports.
Excellent written, verbal and presentation skills.
Ability to manage multiple clients and deliverables simultaneously in a high energetic/fast paced environment.
Desire to take ownership of all clients’ issues and concerns, deliver great client service and communicate timely and effectively.
Flexibility to work collaboratively with co-workers and outside consultants.
Be proactive and remain current with pharmacy and industry initiatives to keep the client ahead of the curve.
Ability to travel and present to clients, as required.
Bachelor’s Degree in Communications, Marketing, Business, Finance, or equivalent 10+ years of direct client/account management experience; Healthcare or PBM experience a plus.
At least 3 year’s managerial experience leading a similar or like function.
Proficiency in Microsoft Office suite required.

Nice To Haves

MBA or equivalent.

Responsibilities

Develop and manage talent: Identify the skills and performance criteria necessary for Account Management team member success and manage staff to meet and exceed these standards. In coordination with the VP of Client Services, assist in creating career-building development plans for staff. Coach and mentor Account Management team members by observing and providing feedback in order to foster development and success of individuals.
Establishes departmental goals for service delivery measured through key performance indicators (KPI’s).
Evaluates team’s performance against the KPI’s and intervenes with management direction to assist account management team meet and exceed goals.
Develop and ensure that the Account Management department standards, methods, and process and procedures for client service are followed through working with the Manager(s) of Account Management. This includes the delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction.
Partner with leadership to create policies and procedures for the Account Management team to follow.
Revise policies and procedures based upon root cause analysis of issues to prevent recurrence.
Strategic Initiatives: The Director plays a key role in identifying and implementing key initiatives and assists in planning how significant new initiatives are rolled out to our clients and internal teams.
Identifies operational efficiency opportunities and provides business requirements to assist in the evaluation of the impact of these suggestions.
Ensure that Account Management team adheres and complies to all SOC Audit Guidelines and Requirements.
Effectively communicates, manages and approves all department PTO Policy, Compensation, and Performance Management for the Account Management team.
Abide by all obligations under HIPAA related to Protected Health Information (PHI).
If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.