Director of Account Management
About The Position
Drive the future of client partnerships at scale. As Director of Account Management, you’ll shape how we deliver value to our advertising partners while unlocking growth across a dynamic, multi-brand portfolio. About Hearst Magazines (Why Us?) Hearst Magazines is one of the world’s largest publishers of monthly magazines, with more than 25 brands in the U.S. and nearly 300 international editions. Our portfolio includes iconic titles such as Cosmopolitan, ELLE, Esquire, Good Housekeeping, and Harper’s BAZAAR. We reach audiences across print, digital, video, and social platforms, creating impactful content and experiences that connect with millions of consumers worldwide.
Requirements
- 8+ years of experience in digital media, advertising technology, or publishing, with a strong background in account management or client leadership
- Proven success leading and scaling high-performing account management teams, including managing managers
- Deep expertise in digital advertising, including programmatic, direct-sold, branded content, and native solutions
- Strong executive presence with the ability to influence and build trust across senior stakeholders and cross-functional teams
- Demonstrated ability to drive revenue growth through client retention, upselling, and strategic account development
- Experience designing and implementing operational processes that improve efficiency and scalability
- Passion for developing talent and fostering inclusive, high-performing team environments
- Hybrid work schedule based in New York City (in-office requirements apply)
Responsibilities
- Lead, mentor, and develop a high-performing Account Management team, including both people managers and individual contributors, fostering a culture of accountability, growth, and client excellence
- Partner closely with Sales Leadership to drive strategic account planning, optimize campaign performance, and unlock upsell and renewal opportunities
- Act as a senior escalation point for key client accounts, ensuring responsive, solutions-oriented communication and long-term relationship health
- Collaborate cross-functionally with Marketing, Revenue Operations, and Ad Product teams to align on client strategy and operational execution
- Establish and scale standardized processes, playbooks, and workflows that improve efficiency and consistency across teams
- Monitor account health, proactively mitigate risks, and drive performance metrics tied to retention, incremental revenue, and client satisfaction
- Lead regular category and stakeholder meetings to assess performance, remove operational barriers, and identify growth opportunities
- Serve as a subject matter expert on Hearst Magazines’ advertising products and capabilities, providing strategic guidance on complex media planning and pricing
Benefits
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
501-1,000 employees
