Director of Account Management
About The Position
This is a high-impact leadership role at the center of Origami’s growth strategy. As Director of Account Management, you will lead a team of top-performing Account Managers responsible for deepening customer relationships, driving retention, and accelerating expansion across our platform. You will operate as a strategic partner to executive leadership, shaping how we engage our customers, unlock value, and scale long-term growth. This role is equal parts leader, operator, and strategist - owning a meaningful book of business, building a world-class team, and elevating how we deliver outcomes for our customers.
Requirements
- Bachelor’s Degree in a business-related field.
- 10+ years of experience in account management, sales, or customer growth roles
- 5+ years leading and scaling high-performing teams
- Proven track record of delivering retention and expansion growth
- Strong executive presence and communication skills
- Experience in complex deal strategy and negotiation
- Operational rigor and forecasting discipline
- Builder mindset with ability to scale teams and drive change
Nice To Haves
- Insurance or risk management experience preferred
Responsibilities
- Lead and scale a high-performance team of strategic, sales-oriented Account Managers
- Drive retention and expansion outcomes, including cross-sell and upsell
- Strengthen executive-level customer relationships and act as a trusted advisor
- Partner cross-functionally with Sales, Professional Services, Product, and Marketing
- Own operational rigor including forecasting, team structure, and performance metrics
- Ensure strong customer outcomes including adoption, satisfaction, and measurable value
- Recruit, develop, and retain top talent
- Leverage the installed base to drive referrals and new business opportunities
Benefits
- Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
- Paid Time Off – Flexible options plus 10 paid company holidays where available
- Vision insurance
- Short & Long-Term Disability Insurance
- Basic Life Insurance
- Generous family leave options—including adoption and foster care placements
- Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
- 401(k) with company match up to 4%
- Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
- Education Assistance Program – to help colleagues pursue industry/role-specific certifications
- Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
- Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
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What This Job Offers
Job Type
Full-time
Career Level
Director
