Director of Account Management

Origami Risk LLC•Sandy Springs, GA

3d•Hybrid

About The Position

This is a high-impact leadership role at the center of Origami’s growth strategy. As Director of Account Management, you will lead a team of top-performing Account Managers responsible for deepening customer relationships, driving retention, and accelerating expansion across our platform. You will operate as a strategic partner to executive leadership, shaping how we engage our customers, unlock value, and scale long-term growth. This role is equal parts leader, operator, and strategist - owning a meaningful book of business, building a world-class team, and elevating how we deliver outcomes for our customers. Why This Role Own a critical growth lever for the business - retention and expansion Lead a high-impact team with strong visibility Shape the future of customer strategy and go-to-market approach Partner directly with executive leadership on key initiatives

Requirements

Bachelor’s Degree in a business-related field.
10+ years of experience in account management, sales, or customer growth roles
5+ years leading and scaling high-performing teams
Proven track record of delivering retention and expansion growth
Strong executive presence and communication skills
Experience in complex deal strategy and negotiation
Operational rigor and forecasting discipline
Builder mindset with ability to scale teams and drive change

Nice To Haves

Insurance or risk management experience preferred

Responsibilities

Lead and scale a high-performance team of strategic, sales-oriented Account Managers
Drive retention and expansion outcomes, including cross-sell and upsell
Strengthen executive-level customer relationships and act as a trusted advisor
Partner cross-functionally with Sales, Professional Services, Product, and Marketing
Own operational rigor including forecasting, team structure, and performance metrics
Ensure strong customer outcomes including adoption, satisfaction, and measurable value
Recruit, develop, and retain top talent
Leverage the installed base to drive referrals and new business opportunities

Benefits

Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
All full-time positions are hybrid, with many eligible to be completely remote
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage