AT - Director of Account Management
About The Position
As the leader of the Account Management Department, the Director of Account Management motivates, trains and coaches account management personnel on expected behaviors aligned with focus on the mission and Core Values. Program oversight, compliant registration processes, and quality delivery of services to students and clients resulting in successful outcomes are also primary responsibilities of the Director of Account Management. In addition, this position provides information about the programs to prospective students as they inquire about educational opportunities that exist through our contracted partners.
Requirements
- Associates’ degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education or at least 2 years of account management and/or management experience.
- A minimum of 2 years customer service and/or management experience with preference given to those with direct educational admissions experience.
- Demonstration of highest levels of integrity and professionalism in all aspects, including appearance, demeanor, and attitude
- Demonstrated leadership skills including the ability to develop, motivate, and lead staff
- Capability to prioritize, accept responsibility, and work within deadlines
- Ability to lead and work in an observation/coaching style environment
- Creativity and ability to work independently
- Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
- Strong computer software skills including Google Suite
- Must have past records of integrity that would ensure compliance with accrediting standards and applicable federal, state, and local requirements
Nice To Haves
- Bachelors’ degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
- Experience with CampusVue and/or Velocify software
Responsibilities
- Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department
- Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement
- Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct
- Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement
- Lead regular team meetings to review performance, pipeline activity, client needs, and expectations
- Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs
- Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention
- Provide departmental updates through reports, discussions, and meetings with senior leadership
- Deliver performance evaluations and ongoing feedback
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
