Director, Account Management
About The Position
The Director, Account Management - Enterprise Solutions role is responsible for shaping enterprise strategy, driving strategic growth of high-impact solutions, deepening executive engagement, and leading the pipeline development of emerging and white-space opportunities for a top-tier national financial institution. The role serves as a strategic integrator – connecting customer priorities to Mastercard capabilities. Focused on delivering measurable revenue growth and long-term partnership value across cross-functional teams, accountable for advancing our opportunities in Innovation, Open Banking, Artificial Intelligence, Thought Leadership, Research, Platforms, Marketing, Personalization, and Business & Market Intelligence (B&MI). You will partner closely across Account Management, Services, Product, and Data & Analytics teams to align Mastercard capabilities to client priorities, drive enterprise-level engagement, and deliver successful business outcomes. The Director will operate as a connector across teams and initiatives—ensuring consistent execution, clear prioritization, and strong alignment with our customer’s evolving needs. This is a highly visible role requiring comfort operating across multiple stakeholders, balancing strategic priorities with executional follow-through, and driving progress in a dynamic, fast-paced environment.
Requirements
- Proven ability to operate effectively across complex, matrixed organizations and manage multiple stakeholders
- Strong strategic thinking skills, with the ability to connect client priorities to Mastercard capabilities
- Strong self-starter with expert written and oral communication skills
- Ability to work independently across a multitude of opportunities and initiatives
- Experience supporting or leading enterprise-level client engagements, including senior stakeholder relationships
- Experience with payments, data-driven solutions, and emerging areas such as AI, open banking, and personalization
- Demonstrated project management and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams
- Ability to balance strategic perspective with strong execution and follow-through
- Strong organizational skills with attention to detail and ability to manage competing priorities with quick deadlines
- Highly collaborative, with a proven record on building external and internal alignment and driving outcomes across teams
- Ability to quickly learn and articulate your position
- Competitive results driver, with flexible “can do” perspective and strong interest in serving our customers
- Experience partnering with Financial Institutions
- Must demonstrate effective leadership, negotiation, and problem resolution skills
Responsibilities
- Deliver against aggressive sales targets for Mastercard products & services and net revenue targets for both new and existing business
- Accountable for deepening and strengthening the customer relationship and driving overall customer satisfaction
- Identify customer needs and priorities in emerging areas to while overseeing the delivery solutions addressing those needs
- Strategic engagement across multiple stakeholder levels with identified decision makers and key influencers
- Lead a significant portion of the Enterprise relationship for a national issuer, supporting strategy development, ongoing client engagement, and revenue growth
- Drive annual and quarterly business planning, while aligning Mastercard capabilities to client priorities and tracking performance against objectives
- Identify opportunities to expand Services and platform adoption
- Lead the identification and optimization of key initiatives and platforms that enhance customer results and drives results
- Support and lead high-visibility Services and Digital Labs engagements across business units and stakeholders – driving customer strategy development and organizational alignment in emerging areas
- Serve as a central point of coordination across external and internal stakeholders, maintaining alignment on priorities, timelines, and deliverables
- Contribute to development and delivery of client-facing thought leadership sessions, including innovation reviews and executive engagements
- Support pipeline development, commercial planning, and overall account performance
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
