Director of Account Management
About The Position
Nanonets is transforming the way businesses work. Our AI platform takes the manual, messy, time consuming work — that bog down industries like finance, healthcare, supply chain, and more — and turns them into seamless, automated processes. What once took hours of human effort now takes seconds with Nanonets. Our client footprint spans across 34% of Fortune 500 enabling businesses across various industries to unlock the potential of AI in automating their business processes. More than 10,000 businesses trust Nanonets because we don’t just promise efficiency — we deliver it with unmatched accuracy, seamless integrations. In 2024, we raised a $29M Series B led by Accel with continued backing from Elevation Capital and YCombinator, fueling our mission to reshape entire industries through intelligent automation. With revenues tripling year over year and a rapidly scaling global team, we’re not just imagining the future of work — we’re building it. We’re hiring a Director of Account Management to build and lead our US-based Account Management function. This is a highly strategic, revenue-owning leadership role responsible for driving Net Revenue Retention (NRR) across our customer base. You will own the strategy and execution behind renewals, expansions, and long-term account growth, while building and scaling a high-performing team. This role sits at the intersection of revenue, customer relationships, and product adoption — and will play a critical role in how Nanonets scales in the US market. This is not a maintenance role — we are looking for a builder who can define playbooks, drive accountability, and operate with high ownership in a fast-moving startup environment.
Requirements
- 8+ years of experience in Account Management, Customer Success, or other revenue-owning roles
- 2–3+ years of experience managing and scaling high-performing teams
- Experience working in a high-growth startup environment
- Proven track record of owning and driving Net Revenue Retention (NRR), including expansions and renewals
- Experience working with mid-market and/or enterprise customers
- Strong commercial acumen with the ability to lead complex negotiations and multi-year deals
- Ability to operate with high ownership in ambiguous, fast-paced environments
- Excellent communication, leadership, and stakeholder management skills
Nice To Haves
- Experience in AI, automation, or data-heavy products
- Experience building Account Management or Customer Success functions from early stages
- Background in complex, multi-product or multi-region account growth
- Experience partnering closely with Product and Engineering teams
Responsibilities
- Own and drive Net Revenue Retention (NRR) across the US customer portfolio
- Build, manage, and scale a team of high-performing Account Managers
- Define and implement account management strategy, including expansion, renewal, and engagement playbooks
- Establish clear revenue targets and performance metrics for the team
- Personally manage and grow a set of strategic, high-value accounts
- Identify and drive expansion opportunities across business units, geographies, and product lines
- Lead complex renewal and commercial negotiations, including multi-year agreements
- Partner closely with Sales, Product, and Engineering to align customer needs with roadmap and execution
- Build systems and processes from the ground up to support scale
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
101-250 employees
