Manager, Account Management

Auvik Networks

4h•Remote

About The Position

You want to work at a company that is building impactful, relevant technology. Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control. You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen. You want to work with a product customers love. People rave about what we’ve built. Our customers are smart, aspirational, and highly technical. It pays to get the details right. You want regular opportunities for learning and growth. With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career. You want the flexibility to manage your work, your way. We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective. As the Manager, Account Management, you will lead, coach, and develop a team of Account Managers responsible for driving customer retention and expansion revenue across Auvik’s MSP customer base. Reporting to the Director of Account Management within our Success organization, you will be accountable for your team’s performance against renewal, upgrade, and cross-sell targets, while ensuring a high-quality customer experience. You will play a critical role in scaling Auvik’s account management function by establishing consistent operating rhythms, driving forecast accuracy, and reinforcing a disciplined, high-velocity account management process. This role is ideal for a people leader with a strong commercial background who thrives in a metrics-driven environment and enjoys developing talent.

Requirements

Several years of experience in post-sales account management, customer success, or sales, with prior people-management experience.
Proven track record of leading revenue-generating teams to consistent target attainment.
Experience selling into or managing customers within Managed Service Providers (MSPs).
Strong leadership, coaching, and talent development capabilities.
Excellent pipeline management and forecasting discipline.
Confidence and creativity in managing complex commercial negotiations.
Strong communication, influence, and stakeholder management skills.
Experience operating within a scalable, high-velocity sales or account management process.
Results-driven mindset with the ability to balance short-term execution and long-term team development.

Responsibilities

Lead, coach, and develop a team of Account Managers to achieve and exceed retention and expansion revenue targets.
Own team-level quota attainment, pipeline health, and forecast accuracy.
Establish and maintain strong operating rhythms, including weekly forecast calls, deal reviews, and performance check-ins.
Coach Account Managers on identifying, qualifying, and progressing upgrade and cross-sell opportunities.
Serve as the primary escalation point for complex commercial negotiations and high-risk customer situations.
Partner closely with Success leadership to ensure alignment between customer health, retention strategy, and commercial execution.
Collaborate with Marketing, Product, Finance, and Sales to design and execute programs that drive customer growth and adoption.
Recruit, hire, onboard, and train new Account Managers, ensuring consistent enablement and ramp to productivity.
Monitor team activity and performance metrics, identifying trends, gaps, and opportunities for improvement.
Communicate insights, risks, and results to senior leadership with clarity and accountability.
Foster a culture of accountability, continuous improvement, and customer-centricity within the team.