Manager Nursing and Patient Care Services

Lehigh Valley Health Network • Bethlehem, PA

11d • Onsite

About The Position

The Manager Nursing and Patient Care Services provides 24/7 operational leadership and accountability for safe, high-quality patient care within a defined clinical unit or service area. The role translates organizational strategy into daily practice by managing staffing, clinical operations, patient experience, quality outcomes, and unit-level financial performance. The manager directly supervises frontline staff, builds team capability, ensures regulatory compliance, and maintains a professional practice environment. In collaboration with the Director and interdisciplinary partners, the manager implements strategic initiatives, drives performance improvement, and sustains a culture of safety, engagement, and accountability.

This is an onsite position at Lehigh Valley Hospital–Muhlenberg, with a Monday–Friday work schedule of 0800–1630. The listed work shift is day shift.

Requirements

• Bachelor’s Degree in Nursing.
• 3 years of experience in a similar or like unit.
• BLS - Basic Life Support AHA - American Heart Association, required upon hire.
• RN license in Pennsylvania or New Jersey, required upon hire; RN license is required in the state of practice.
• Specialty/leadership certification within 2 years of hire.
• ACLS and PALS certification as required by the unit.

Nice To Haves

• Master’s Degree in Nursing or a related area.

Responsibilities

• Provides direct 24/7 operational leadership for a defined clinical unit, ensuring safe, efficient, and high-quality patient care delivery.
• Supervises frontline staff and manages daily staffing, scheduling, and patient care operations to meet clinical and operational needs.
• Implements organizational policies, procedures, and strategic initiatives at the unit level.
• Monitors and improves unit performance metrics related to quality, safety, patient experience, and workforce engagement.
• Manages unit-level budget performance and resource utilization within established financial targets.
• Ensures compliance with regulatory, accreditation, and organizational standards.
• Coaches and develops staff to support professional growth, competency, and retention.
• Identifies operational issues and escalates system-level concerns to the Director as appropriate.
• Participates in organizational and departmental initiatives to support continuous improvement and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager