Patient Care Manager, Nursing Ambulatory
About The Position
The Patient Care Manager (Nurse Manager) is a Registered Nurse who provides leadership and operational support to nursing teams across pediatric multi-specialty medical and surgical ambulatory clinics. The role partners with nursing staff, providers, ambulatory leadership, interdisciplinary teams, and hospital/system leaders to support coordinated, safe, efficient, high-quality, family-centered care in an outpatient setting. The clinics serve a range of pediatric subspecialties and provide medical and surgical services, including chronic disease management and procedural support. The manager is accountable for effective patient care and unit operations, including coordination of care, supervision of nursing and other staff, administrative and budget management, compliance with accreditation and regulatory standards, quality improvement, safety and risk management, and implementation of hospital and unit policies and goals. The role also focuses on staff engagement, practice standardization, communication, education, professional development, and continuous improvement. This position has 24-hour accountability for assigned services and staff.
Requirements
- Bachelor of Science in Nursing (BSN) from an accredited college or university.
- Three years of progressively responsible and directly related work experience.
- Registered Nurse license by the California Board of Registered Nursing.
- Ability to contribute to healthcare policy formulation with a multidisciplinary team.
- Ability to delegate responsibly in accordance with staff ability, preparation, standards of practice, and regulatory guidelines.
- Ability to develop programs and lead process-improvement projects.
- Ability to establish strategic direction and business plans for a functional group.
- Ability to initiate and implement changes that improve the quality and safety of patient care.
- Ability to provide leadership, influence others, prioritize resources, promote cooperation, and serve as a role model, resource, and mentor.
- Ability to supervise, coach, mentor, train, and evaluate work results.
- Ability to use information and keep abreast of technology developments to communicate, manage knowledge, mitigate error, and support patient-care decisions.
- Knowledge of nursing theories, principles, practices, standards, technologies, techniques, and approaches, and accountability for practice outcomes.
- Knowledge of applicable laws, regulations, accreditation standards, and hospital and department policies and procedures governing nursing care.
- Knowledge of organization, administration, fiscal management, and personnel management principles and practices relevant to nursing.
- Knowledge of healthcare and hospital-system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction.
Responsibilities
- Plan, organize, and direct nursing services, including assessment of patients, implementation of physicians’ orders and treatment plans, medication administration, recordkeeping, and monitoring of care processes and outcomes.
- Coordinate nursing activities with other services and disciplines and demonstrate clinical competency in the assigned specialty area.
- Communicate effectively to strengthen teamwork, manage conflicts, engage employees and interdisciplinary colleagues, and support performance changes.
- Collaborate across units and hospital departments to improve problem solving, decision making, and performance.
- Plan and forecast department budgets, calculate staffing requirements, interpret fiscal reports, project workload, and monitor productivity.
- Analyze financial variances and identify key drivers; identify unit and capital budget needs with physician and nursing colleagues.
- Plan and implement staff scheduling, position controls, and attendance procedures.
- Direct personnel management in accordance with applicable labor laws, agreements, and organizational policies.
- Interview, hire, train, orient, precept, and evaluate new staff; conduct performance appraisals and participate in decisions and processes affecting employee status, pay, discipline, or grievances.
- Assume 24-hour accountability for assigned units, services, staff, and facilities; plan and direct short- and long-term departmental activities.
- Provide leadership and direction to staff and serve as a resource on nursing care and professional practice.
- Use appropriate data to monitor unit operations and achieve patient and staff satisfaction targets.
- Develop, implement, and evaluate process-improvement initiatives to improve patient care.
- Facilitate nursing staff development and clinical growth through unit competencies and educational opportunities.
- Support clinical and service quality indicators and foster care that is safe, effective, patient-centered, timely, efficient, and equitable.
- Comply with Joint Commission requirements, hospital policies and procedures, Service Standards, and the Code of Conduct.
Benefits
- Benefits eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
