Ambulatory Nursing Manager, Primary Care
About The Position
ChristianaCare Medical Group is seeking a Manager of Nursing Services to lead nursing practice and clinical support staff across Primary Care practices in Region Three. The region includes Middletown, Middletown East, Middletown West, Milford, New Patient Intake, Rehoboth, Smyrna, and Whitehall. The role provides leadership, oversight, and accountability for clinical practice, policies, protocols, workflows, education, onboarding, recruitment, and development of nursing resources, ensuring safe and consistent care and compliance with regulatory requirements and organizational standards. The Manager provides clinical leadership and operational oversight for RN, LPN, and Medical Assistant practice and competencies. The role assesses practice needs, supports orientation and onboarding, identifies educational and professional development opportunities, and conducts routine rounds to promote clinical excellence, teamwork, and continuous improvement. The Manager develops, implements, and evaluates clinical policies and workflows, and leads work related to risk management, infection prevention, patient safety, regulatory readiness, Joint Commission initiatives, quality improvement, and system-wide clinical priorities. The Manager collaborates with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams. Workforce responsibilities include recruitment, interviewing, selection, onboarding, coaching, performance management, and maintaining employee licensure and credentialing requirements. The role promotes accountability, professionalism, safety, customer service, patient-centered care, staff engagement, and professional growth. The position works Monday through Friday, 8:00 a.m. to 4:30 p.m., and requires travel to all eight Primary Care locations and other locations as needed.
Requirements
- Graduate of an accredited school of nursing with a Bachelor of Science in Nursing (BSN); an alternative bachelor's degree may be accepted if the candidate has a Master of Science in Nursing (MSN).
- Current Registered Nurse (RN) licensure in Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC).
- Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department, or critical care.
- Proven leadership skills and behaviors.
- Prior experience educating and supervising clinical staff or serving in another informal leadership role.
- BLS certification required.
- Demonstrated leadership and clinical expertise, including the ability to educate, coach, and support clinical staff.
- Strong knowledge of nursing principles, patient care, performance improvement, and safety practices.
- Sound clinical and administrative judgment.
- Excellent communication, interpersonal, and organizational skills.
- Ability to adapt to a fast-paced healthcare environment, support staff development, and promote teamwork, safety, quality, and patient- and family-centered care.
Responsibilities
- Provide clinical leadership and operational oversight for nursing practice and care delivery across Medical Group Primary Care practices.
- Oversee RN, LPN, and Medical Assistant clinical practice and competencies.
- Assess practice needs; support orientation and onboarding; identify educational and professional development opportunities.
- Conduct routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.
- Develop, implement, and evaluate nursing and clinical policies, procedures, protocols, and workflows.
- Ensure care practices comply with regulatory, professional, organizational, Joint Commission, and patient safety standards.
- Provide leadership in risk management, infection prevention, patient safety, and regulatory readiness, including ambulatory regulatory activities and Joint Commission initiatives.
- Support Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.
- Collaborate with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams.
- Lead workforce activities, including recruitment, interviewing, selection, onboarding, coaching, performance management, and maintaining employee licensure and credentialing requirements.
- Promote accountability, professionalism, safety, exceptional customer service, patient-centered care, staff engagement, and professional growth.
- Communicate regularly with clinical teams, participate in staff meetings, and take on additional responsibilities to support operational and clinical needs.
Benefits
- Medical, dental, vision, and life insurance.
- Two retirement planning offerings, including a 403(b) with company contributions.
- Paid time off with annual rollover and opportunities to cash out.
- 12 weeks of paid parental leave.
- Tuition assistance.
- Care.com membership and access to backup dependent care services through Care@Work.
- Retirement planning services and financial coaching.
- Fitness and wellness reimbursement.
- Discounts through vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and insurance.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
