Manager, North America Operations

SharkNinja•Southaven, MS

3d•Onsite

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. The Manager, NA Operations is a key member of our Transportation and DC Operations team in North America. This individual will play a key role in Transportation strategy and execution across prepaid, collect (CPU), carrier management, intercompany transfers, and Transportation Management System (TMS) administration. In addition, the Manager assists with distribution excellence, operational efficiency, and continuous process improvement to ensure service, cost, and performance objectives are consistently achieved. This is a hands-on role requiring strong cross-functional collaboration, data-driven decision-making, and a continuous improvement mindset. Specifically, the Manager, NA Operations will support the Logistics team by: Oversee carrier selection, rate negotiation support, performance management, and relationship development. Monitor freight spend, identify cost-saving opportunities, and drive optimization initiatives. Resolve transportation disruptions proactively while minimizing cost and service impact. Partner with DC leadership to ensure seamless inbound and outbound execution. Drive operational efficiency in receiving, shipping, inventory movements, and intercompany transfers. Lead continuous improvement initiatives across departments Analyze transportation and distribution data to identify trends, inefficiencies, and opportunities. Drive improvement in the customer experience associated with SharkNinja B2B/DTC. Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US. Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement. Take on additional logistics or operations projects as requested (e.g. DTC fulfillment, IB Transportation, light manufacturing).

Requirements

Experience in DC Operations, focusing on operational execution for both retail and DTC shipments.
Management or coordination of multi-site operations.
Cross-functional teamwork to implement operational changes and improvements.
Use of KPIs to monitor and report on operational performance.
Operational interaction with 3PL providers to enhance efficiency and reduce costs.
Understanding of freight solutions including FTL, LTL, IMDL, etc.
Proactive problem-solving abilities in a dynamic, fast-paced environment.
Strong communication skills to maintain internal and external relationships.
Commitment to meeting deadlines and following through on tasks.
Bachelor’s degree in Supply Chain, Business, Operations Management, or related field preferred.
5+ years of progressive experience in transportation, distribution, or supply chain operations.
Strong knowledge of freight management (LTL, FTL, intermodal preferred).
Proven experience in carrier management and freight cost optimization.
Strong analytical skills with proficiency in Excel and reporting tools.

Responsibilities

Oversee carrier selection, rate negotiation support, performance management, and relationship development.
Monitor freight spend, identify cost-saving opportunities, and drive optimization initiatives.
Resolve transportation disruptions proactively while minimizing cost and service impact.
Partner with DC leadership to ensure seamless inbound and outbound execution.
Drive operational efficiency in receiving, shipping, inventory movements, and intercompany transfers.
Lead continuous improvement initiatives across departments
Analyze transportation and distribution data to identify trends, inefficiencies, and opportunities.
Drive improvement in the customer experience associated with SharkNinja B2B/DTC.
Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
Take on additional logistics or operations projects as requested (e.g. DTC fulfillment, IB Transportation, light manufacturing).