Manager, Multimedia Event Production – New York City

Gap Inc.•NY 55 Thomas St, NY

About The Position

The Manager, Multimedia Event Production provides technical leadership and oversees the technology, operations, and delivery of live and recorded content, including corporate events, product launches, broadcasts, and executive engagements. The role is responsible for production excellence, consistent production standards, team development, and technology alignment across locations. The Manager partners with business leaders, creative teams, and technology stakeholders to translate business needs into scalable, reliable, high-quality multimedia solutions and to drive operational excellence and continuous improvement. The position leads and plans multimedia productions from concept through completion, establishes production systems and standards, manages regional budgets, vendor relationships, contracts, equipment procurement, and lifecycle planning, and evaluates technology investments. It also oversees multi-camera, livestream, virtual, hybrid, and in-person productions; maintains broadcast-quality standards and production infrastructure; and ensures that event content and post-production meet creative, brand, and delivery requirements. The Manager provides hands-on technical support when needed and leads post-event reviews to identify and implement measurable improvements.

Requirements

At least 7 years of experience in multimedia, broadcast, or live event production.
At least 2 years of experience leading production initiatives, coordinating cross-functional teams, or providing technical guidance and mentorship.
Strong hands-on knowledge of multi-camera production, audio mixing, lighting, video switching, livestreaming, and enterprise collaboration platforms, including Zoom.
Demonstrated ability to lead technical production teams, evaluate production quality, troubleshoot complex technical challenges, and provide hands-on support when needed.
Experience in a large, global corporate environment and ability to advance enterprise AV and multimedia production capabilities across multiple locations.
Working knowledge of Zoom Meetings, Zoom Webinars, and virtual/hybrid event production, including technical requirements, integrations, and enterprise support expectations.
Experience supporting executive communications, corporate events, and high-visibility productions in a complex enterprise environment, including managing competing priorities and engaging senior stakeholders.
Experience coordinating complex productions with venue teams, union crews, or broadcast studio environments.
Proven ability to partner with business, creative, and brand stakeholders and translate requirements into successful productions.
Experience managing budgets, vendors, and contracts.
Working knowledge of professional production and post-production tools, including Premiere Pro, After Effects, vMix, TriCaster, Blackmagic ATEM, and streaming platforms such as ON24, ScaleFT, YouTube Live, and Vimeo.
Demonstrated track record leading successful corporate multimedia productions, technical operations, and teams.
Experience developing business cases, evaluating technology investments, and demonstrating financial and operational value through cost-benefit analysis and ROI assessments.

Nice To Haves

IATSE or venue union relations experience.
Broadcast engineering background, including RF, satellite, or studio control room experience.
Experience with immersive or interactive formats, such as AR overlays, projection mapping, or LED walls.

Responsibilities

Provide technical leadership, guidance, mentorship, and knowledge sharing to producers, video engineers, editors, production partners, and production teams.
Coordinate and oversee freelance and union crew engagement for regional productions.
Own and coordinate regional production budgets, AV vendor relationships and contracts, equipment procurement, and equipment lifecycle planning.
Build scalable production systems, including standard operating procedures, templates, and technical specifications.
Partner with multimedia leadership and regional counterparts to implement standardized technology architecture, production infrastructure, and operational processes across corporate locations.
Promote shared best practices, cross-location collaboration, accountability, continuous learning, and consistent service excellence.
Lead production planning and governance, including milestones, dependencies, resources and crew requirements, stakeholder approvals, rehearsals, run-of-show documentation, and production closeout.
Plan and deliver multimedia productions from concept through completion, translating business objectives into production requirements, technical deliverables, resource plans, budgets, and timelines.
Develop and present business cases for AV and multimedia technology investments, evaluating costs, benefits, risks, and expected return on investment.
Measure and communicate the value of multimedia services and investments through operational efficiencies, cost optimization, technology utilization, service quality, and improvement opportunities.
Oversee the planning, technical execution, and delivery of multi-camera live productions, including camera operations, switching, audio, lighting, and signal flow.
Own and oversee livestream and virtual production infrastructure, including encoders, switchers, Zoom, streaming platforms, and redundancy and failover planning.
Establish and maintain standardized technical configurations and production practices across locations.
Provide hands-on technical support, live event operations, and troubleshooting for complex productions when needed.
Guide production professionals and partners in identifying, troubleshooting, and resolving live production issues such as signal loss, audio drift, and synchronization errors.
Lead and coordinate in-person, broadcast, virtual, and hybrid events, ensuring contributors are prepared for each format's technical and operational requirements.
Own broadcast-quality standards for color, audio levels, closed captioning, and multi-platform delivery specifications.
Oversee regional venue requirements, including IATSE, house AV coordination, and load-in/load-out logistics.
Partner with creative directors, designers, business leaders, and brand teams from concept through final delivery, translating creative goals into executable production plans.
Advise on technical feasibility, budgets, and timelines, offering alternatives that preserve creative intent.
Oversee production quality and content delivery across live events, recordings, and post-production, ensuring brand consistency and delivery of approved content across enterprise platforms.
Partner with executive leadership, Corporate Communications, Marketing, PR, brand teams, and other stakeholders to align production strategies and event experiences with business objectives and brand standards.
Participate in creative reviews as a technical partner who helps shape achievable production concepts.
Oversee post-production quality, including editing, motion graphics, color, and sound design.
Lead post-event reviews with stakeholders and production teams, assess quality, satisfaction, and effectiveness, and convert feedback and lessons learned into measurable improvements.