Spa Manager, New York City

Equinox • New York, NY

5d • Onsite

About The Position

Equinox seeks a results-oriented Spa Manager for a flagship location in New York City. The role leads spa staff in delivering excellent customer service, a strong customer experience, and operational excellence. The Spa Manager performs massage treatments in a professional, comfortable setting and oversees spa desk staffing, service and retail revenue goals, event planning, client outreach, and product inventory. The spa offers holistic wellness services, including signature massages and facials, as part of Equinox’s recovery-focused approach.

Requirements

• Valid New York State Massage Therapy License.
• Customer service experience.
• Management experience and/or experience in spa, salon, or retail.
• 1–2 years of spa experience.

Responsibilities

• Direct spa staff to deliver high levels of customer service, customer experience, and operational excellence.
• Perform 25-, 50-, 80-, and 110-minute deep tissue, sports, prenatal, and Swedish massages in a professional and comfortable setting.
• Hire and train spa desk staff.
• Schedule desk staff.
• Coach staff.
• Manage service revenue goals.
• Manage retail revenue goals.
• Plan events.
• Conduct direct client outreach and in-reach.
• Manage product inventory.

Benefits

• Competitive salary and benefits.
• Industry-leading commission opportunities for club employees.
• Complimentary club membership.
• Perks and incentives on products and services, including Personal Training, Pilates, Spa, and Shop.
• Opportunity to earn bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed