Manager, Multimedia Event Production – Bay Area

Gap Inc.•San Francisco, CA

About The Position

The Manager, Multimedia Event Production provides technical leadership and oversees the technology, operations, and delivery of live and recorded content, including corporate events, product launches, broadcasts, and executive engagement. The role drives production excellence, establishes consistent production standards, advances technology alignment across locations, and develops team capabilities through coaching, mentorship, and knowledge sharing. The Manager partners with business leaders, creative teams, and technology stakeholders to turn business needs into scalable, reliable, high-quality multimedia solutions while promoting operational excellence and continuous improvement. The role leads regional production planning and delivery from concept through completion; oversees production teams, freelance and union crew engagement, budgets, vendors, contracts, equipment procurement, and lifecycle planning; and develops scalable production systems, standards, and business cases for technology investments. It oversees multi-camera, livestream, virtual, in-person, and hybrid productions, including broadcast infrastructure, technical execution, venue coordination, quality standards, and troubleshooting. The Manager also collaborates with creative and business partners on production plans and content, oversees post-production quality, and leads post-event reviews to turn feedback into measurable improvements.

Requirements

7+ years of experience in multimedia, broadcast, or live event production, including demonstrated technical expertise.
At least 2 years of experience leading production initiatives, coordinating cross-functional teams, or providing technical guidance and mentorship.
Strong hands-on knowledge of multi-camera production, audio mixing, lighting, video switching, livestreaming, and enterprise collaboration platforms, including Zoom.
Ability to lead technical production teams, evaluate production quality, troubleshoot complex technical challenges, and provide hands-on support when needed.
Experience in a large, global corporate environment and ability to advance enterprise AV and multimedia production capabilities across multiple locations.
Working knowledge of Zoom Meetings, Zoom Webinars, and virtual/hybrid event production, including technical requirements, integrations, and enterprise support expectations.
Experience supporting executive-level communications, corporate events, and high-visibility productions in a complex enterprise environment; ability to manage competing priorities, engage senior stakeholders, and deliver high-quality experiences.
Experience coordinating complex productions with venue teams, union crews, or broadcast studio environments.
Experience partnering with business, creative, and brand stakeholders and translating requirements into successful productions.
Experience managing budgets, vendors, and contracts.
Working knowledge of professional production and post-production tools, including Premiere Pro, After Effects, vMix, TriCaster, Blackmagic ATEM, and streaming platforms such as ON24, ScaleFT, YouTube Live, and Vimeo.
Demonstrated track record leading successful corporate multimedia productions, technical operations, and teams.
Experience developing business cases, evaluating technology investments, and demonstrating financial and operational value through cost-benefit analysis and ROI assessments.

Nice To Haves

IATSE or venue union relations experience.
Broadcast engineering background, including RF, satellite, or studio control room experience.
Experience with immersive or interactive formats, such as AR overlays, projection mapping, or LED walls.

Responsibilities

Provide technical leadership, guidance, coaching, and mentorship to producers, video engineers, editors, and production partners.
Coordinate and oversee freelance and union crew engagement for regional productions.
Own and coordinate regional production budgets, AV vendor relationships and contracts, and equipment procurement and lifecycle planning.
Build scalable production systems, including SOPs, templates, and technical specifications.
Partner with multimedia leadership and regional counterparts to standardize technology architecture, production infrastructure, and operational processes across corporate locations.
Promote shared best practices, cross-location collaboration, accountability, continuous learning, and service excellence.
Lead production planning and governance, including milestones, dependencies, resource and crew requirements, stakeholder approvals, rehearsals, run-of-show documentation, and closeout activities.
Lead multimedia productions from concept through completion, translating business objectives into production requirements, technical deliverables, resource plans, budgets, and timelines.
Develop and present business cases for AV and multimedia technology investments, evaluating costs, benefits, risks, and expected return on investment.
Measure and communicate the business value of multimedia services and investments through operational efficiencies, cost optimization, technology utilization, service quality, and improvement opportunities.
Oversee planning, technical execution, and delivery of multi-camera live productions, including camera operations, switching, audio, lighting, and signal flow.
Own and oversee livestream and virtual production infrastructure, including encoders, switchers, Zoom, streaming platforms, and redundancy and failover planning.
Establish and maintain standardized technical configurations and production practices across locations.
Provide hands-on technical support and production expertise when needed, including live event operations, troubleshooting, and complex productions.
Guide production professionals and partners in identifying and resolving live production issues, including signal loss, audio drift, and synchronization errors.
Lead and coordinate in-person, broadcast, virtual, and hybrid events, preparing contributors for their technical and operational requirements.
Own broadcast-quality standards for color, audio levels, closed captioning, and multi-platform delivery specifications.
Oversee regional venue requirements, including IATSE, house AV coordination, and load-in/load-out logistics.
Partner with creative directors, designers, business leaders, and brand teams to translate creative goals into executable production plans.
Advise on technical feasibility, budget, and timelines, offering alternatives that preserve creative intent.
Oversee production quality and content delivery across live events, recordings, and post-production, ensuring brand consistency and delivery of approved content across enterprise platforms.
Partner with executive leadership, Corporate Communications, Marketing, PR, brand teams, and other stakeholders to align production strategies, presentation content, and event experiences with business objectives and brand standards.
Participate in creative reviews as a strategic technical partner.
Oversee post-production quality, including editing, motion graphics, color, and sound design.
Lead post-event reviews with stakeholders and production teams, assess quality, satisfaction, and event effectiveness, and convert feedback and lessons learned into measurable improvements.