Manager Mechanical Services

Puffer-Sweiven • Houston, TX

6d

About The Position

The Manager Mechanical Services supervises and develops Service Administrative personnel responsible for order entry and invoicing. The role supports accurate and timely Repair Order processing through effective use of the Oracle system (Prism), the applicable price book, and RFGen dashboards and reporting. The manager monitors service procedures, customer satisfaction, delivery timelines, team workload, capacity, and productivity, and helps improve revenue recognition by analyzing shipped-not-invoiced orders.

The position also participates in hiring and training Service Admin staff, coordinates with other involved parties to support customer satisfaction, and may join key-customer meetings to assist Outside Sales with relationships and deal negotiations. Travel between sites may be required. Puffer-Sweiven provides equipment, services, technical support, and process solutions for process-intensive facilities, with specialties including process control and safety systems, valves, automation, reliability, pressure management, pumps, instrumentation, and maintenance and repair services.

Requirements

• At least 5 years of sales and service experience in the industry served, working with the same or similar products; a combination of education and experience is accepted.
• Strong leadership, supervision, engagement, coaching, and staff-development abilities.
• Professional self-management, planning, organization, ability to manage multiple priorities, sound judgment, initiative, and innovation.
• Strong customer-service skills and ability to manage and meet client expectations.
• Strong oral, written, presentation, and listening skills.
• Good analytical, negotiating, and problem-solving skills.
• Strong interpersonal skills and ability to lead and work as part of a team.
• Good business acumen and high ethical standards.
• Strong proficiency with sales order systems, Microsoft Office, and other computer tools and programs.
• Support for the organization’s goals and objectives.

Nice To Haves

• BS/BA degree in Industrial Distribution or a related field, or an equivalent combination of education and experience.
• Strong knowledge of industrial valves and sales/services.

Responsibilities

• Supervise, develop, train, coach, and motivate Service Administrative staff to meet expectations for order entry and invoicing.
• Author and conduct periodic performance reviews.
• Mentor and assist Service Admin staff in using the Oracle system (Prism) and price book to enter and invoice Repair Orders correctly.
• Recommend, maintain, and monitor work process procedures to support customer service, on-time delivery, and customer satisfaction; analyze service experiences and recommend best practices.
• Directly supervise staff to maintain order consistency and accuracy and timely invoicing.
• Participate in interviewing, hiring, and training Service Admin staff.
• Coordinate with other involved parties to support customer satisfaction.
• Track team productivity and assess individual performance and team capacity.
• Provide weekly analysis of shipped-not-invoiced orders and drive improved revenue recognition.
• Use the RFGen dashboard and Prism reporting to assess status, workload, capacity, and productivity, and assign personnel accordingly.
• Travel between sites as needed.
• May attend key-customer meetings and assist Outside Sales with maintaining relationships and negotiating deals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed