Manager, Mastercam Center for Adv. Manf.

CNC SOFTWARE•Tolland, CT

About The Position

The Manager of the Mastercam Center for Advanced Manufacturing leads the team and day-to-day operations, development, and continuous improvement of the Center, including the Digital Manufacturing Engineering spaces and Manufacturing Lab. The role makes the Center a practical, customer-relevant environment for demonstrating the full manufacturing lifecycle, from consultation, design, and process planning through programming, machining, inspection, analysis, and delivery of a finished part. This position manages a multidisciplinary technical team and works cross-functionally with Product Management, R&D, Customer Success, Applications, Marketing, Strategy, Partnership, Commercial teams, and Sandvik business areas. The manager keeps the Center safe, current, credible, productive, and demonstration-ready while supporting product validation, benchmarking, customer engagement, training, application engineering, marketing initiatives, content production, and strategic manufacturing initiatives. The manager oversees team development, Center operations, digital manufacturing engineering and product validation, connected manufacturing workflows, customer and partner engagement, manufacturing projects and quality, safety and compliance, and budget planning and reporting. The role requires occasional support for demonstrations, events, installations, or urgent equipment matters outside normal business hours, as well as approximately 15% domestic and international travel.

Requirements

Minimum of 8 years of progressive experience in manufacturing engineering, CNC programming, applications engineering, manufacturing operations, product validation, or advanced manufacturing.
At least 3 years of direct or indirect people leadership experience.
Demonstrated working knowledge of CNC machining and CAM programming across multiple machine types, including 3-, 4-, and 5-axis milling, turning, and mill-turn.
Experience leading work in a manufacturing environment, applications center, demonstration center, prototype environment, or comparable advanced manufacturing operation.
Experience supporting software testing, product validation, benchmarking, customer demonstrations, proof-of-concept work, or engineering investigations.
Working knowledge of tooling, work-holding, metrology, inspection, machine simulation, post processing, automation, and connected manufacturing systems.
Experience managing technical projects, vendors, equipment installations, operating budgets, and capital requests.
Experience collaborating across Product, R&D, Commercial, Customer Success, Marketing, IT, Operations, and external technology partners.
Ability to translate manufacturing requirements into clear priorities, test plans, demonstrations, and measurable deliverables.
Strong technical leadership, coaching, organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills and ability to represent Mastercam to customers, partners, vendors, and Sandvik stakeholders.
Ability to manage multiple projects and competing priorities in a fast-paced environment while maintaining safety, quality, and customer commitments.
Commitment to continuous improvement, standard work, accurate documentation, and data-driven decision-making.
Working proficiency in Microsoft 365 and project management tools.
Willingness and ability to travel domestically and internationally to customer sites, partner locations, and industry events, approximately 15%.
Availability to support occasional demonstrations, events, installations, or urgent equipment matters outside normal business hours.

Nice To Haves

Bachelor's degree in manufacturing engineering, mechanical engineering, industrial engineering, mechatronics, industrial technology, or a related field, or equivalent relevant experience.
Professional certification or advanced training in a relevant discipline, such as Certified Manufacturing Engineer, Lean Six Sigma, PMP, OSHA 30, or equivalent technical credentials.
Mastercam proficiency.
Experience with reporting and dashboard tools.

Responsibilities

Lead, coach, and develop the team by setting priorities, measurable goals, performance expectations, and development plans.
Plan team capacity and assign work across product validation, customer projects, demonstrations, training, benchmarking, manufacturing services, and internal engineering requests.
Build cross-training and succession plans for critical programming, machining, metrology, automation, and digital manufacturing capabilities; participate in recruiting, selection, and onboarding.
Promote collaboration, curiosity, accountability, customer focus, continuous improvement, and a safety-first mindset.
Own daily operations, readiness, scheduling, utilization, and presentation of the Digital Manufacturing Engineering spaces and Manufacturing Lab.
Maintain a published schedule and transparent intake and prioritization process for demonstrations, testing, training, application engineering, content creation, partner activity, and manufacturing projects.
Establish and maintain standard work for programming, setup, machining, inspection, documentation, material handling, preventive maintenance, and housekeeping.
Ensure equipment, software, tooling, work-holding, metrology systems, and infrastructure are available, maintained, calibrated where required, and safe to use.
Monitor utilization, project flow, equipment availability, quality, cost, and delivery performance; identify and implement improvements.
Coordinate planned maintenance, service, installation, commissioning, and technology refresh activities with internal stakeholders and external partners.
Partner with Product Management and R&D to test and validate Mastercam capabilities using representative parts, machines, materials, tooling, and production workflows.
Develop repeatable benchmarks, test plans, acceptance criteria, and documented results for software, post processors, machine environments, integrations, and emerging manufacturing technologies.
Capture real-world findings and provide structured, prioritized, reproducible feedback to Product Management and R&D; support beta testing, proof-of-concept work, customer issue reproduction, and technical investigations requiring physical manufacturing validation.
Ensure Mastercam is the primary CAM toolset in the Center while supporting integrated Sandvik and approved partner solutions where they strengthen the end-to-end workflow.
Protect customer- and partner-supplied technical data in accordance with company data handling, cybersecurity, intellectual property, and export control requirements.
Advance connected workflows across design, process planning, CAM programming, simulation, post processing, machine execution, inspection, analytics, and closed-loop feedback.
Partner with IT, Product, and Sandvik teams to implement appropriate machine connectivity, data collection, dashboards, and manufacturing intelligence capabilities.
Evaluate practical applications of digital twins, automation, robotics, machine monitoring, additive manufacturing, AI-assisted workflows, and connected equipment.
Use manufacturing data and lessons learned to improve operations, demonstrations, product feedback, and customer-facing use cases; promote an open ecosystem of Mastercam, Sandvik, and complementary third-party technologies.
Serve as a technical ambassador during customer visits, executive briefings, partner demonstrations, internal events, and industry engagements.
Work with Commercial, Customer Success, Applications, and Marketing teams to turn customer needs into demonstrations, proof-of-concept projects, and technical experiences.
Manage day-to-day technical relationships with machine tool builders, tooling suppliers, work-holding providers, automation companies, metrology partners, software vendors, and educational institutions.
Coordinate partner equipment, training, service, demonstration, and joint-content commitments in alignment with approved agreements; represent Mastercam at customer sites, partner facilities, trade shows, conferences, and industry events as required.
Oversee internal and external manufacturing projects from intake and estimation through planning, execution, inspection, documentation, and closeout.
Ensure jobs are scoped, prioritized, scheduled, resourced, and completed to agreed technical, quality, cost, and delivery expectations.
Maintain appropriate inspection plans, measurement records, quality reports, job documentation, and traceability.
Lead root-cause analysis and corrective action for quality escapes, equipment-related issues, process failures, and recurring technical problems.
Balance demonstration, engineering, and manufacturing-service demands without compromising validation, customer commitments, safety, or quality.
Maintain a safe manufacturing and demonstration environment and ensure compliance with Mastercam and Sandvik EHS requirements.
Ensure employees, contractors, partners, and visitors receive required orientation, training, personal protective equipment, and supervision before entering or working in controlled areas.
Maintain machine-specific work instructions, risk assessments, lockout/tagout expectations, chemical documentation, and safe operating procedures.
Report incidents, near misses, hazards, and equipment concerns promptly; support investigations and corrective actions through closure.
Maintain required records and coordinate with the Director of Advanced Manufacturing, Facilities & EHS or SVP of Operations on audits, inspections, emergency response, waste handling, and regulatory requirements.
Exercise stop-work authority when conditions are unsafe or required controls are not in place.
Develop and manage the operating budget for the Digital Manufacturing Engineering team and Center in coordination with Finance.
Prepare equipment, software, tooling, and technology investment requests supported by business need, total cost of ownership, capability impact, and implementation plans.
Maintain a capability roadmap aligned with Mastercam product strategy, customer needs, and Sandvik priorities.
Report regularly on utilization, project portfolio, capability development, customer and partner activity, product-validation findings, safety, budget, risks, and improvement actions.
Perform other duties as needed.