Manager, Master Data & Order Entry

Securitas Technology•Uniontown, OH

About The Position

The Manager, Master Data & Order Entry provides enterprise leadership for Master Data and Order Entry across Securitas Technology operations in the United States and Canada. Reporting to the Vice President of Financial Business Services, this role is accountable for the quality, governance, timeliness, and continuous improvement of customer and related commercial master data, as well as accurate, efficient validation and booking of orders from approved quote through release to downstream fulfillment and billing. The Manager integrates Master Data and Order Entry under a common operating model, establishes ownership and controls, improves service levels, reduces defects and rework, and strengthens the end-to-end client experience. The role leads geographically dispersed teams and partners with Sales, Operations, Finance, Credit, Billing, Accounts Receivable, Information Technology, and other stakeholders. It uses data, technology, and disciplined process management to support scalable growth. The role owns master-data governance, creation, maintenance, quality, data standards, approval authorities, validation rules, documentation, and controls. It also oversees order validation and booking, daily queues and escalations, complete handoffs to fulfillment and billing, performance reporting, risk management, process improvement, automation, and relevant system capabilities. The Manager develops talent through coaching, accountability, cross-training, succession planning, and employee development, and provides executive reporting to the Vice President of Financial Business Services.

Requirements

Bachelor’s degree in Business, Finance, Accounting, Information Systems, Supply Chain, Operations, or a related field; equivalent relevant experience may be considered.
Eight or more years of progressive experience in master data, order management/order entry, sales operations, customer operations, shared services, finance operations, or order-to-cash.
Five or more years of people-leadership experience, including leading managers and geographically dispersed teams in a complex, high-volume environment.
Demonstrated experience establishing governance, controls, service levels, performance metrics, and continuous-improvement disciplines.
Strong working knowledge of ERP and CRM/CPQ environments.
Proven ability to lead cross-functional change, resolve complex escalations, and influence stakeholders from frontline operations through executive leadership.
Strong analytical, financial, organizational, written, and verbal communication skills.
Ability to work effectively across US and Canadian operations and applicable business requirements.

Nice To Haves

SAP and Salesforce experience.
Experience in the electronic security, technology, field service, construction, systems integration, or recurring services industry.
Experience with SAP S/4HANA, SAP Fiori, Power BI, workflow platforms, data-governance tools, or robotic process automation.
Experience integrating teams, processes, or data following acquisitions, system conversions, or organizational redesign.
Lean, Six Sigma, project-management, or change-management training or certification.
French-language capability for supporting Canadian operations.

Responsibilities

Provide strategic and operational leadership for Master Data and Order Entry across the United States and Canada.
Translate FBS and company priorities into annual plans, operating rhythms, resource requirements, service commitments, and measurable outcomes.
Design and maintain a unified operating model with clear roles, segregation of duties, escalation paths, standard work, and business-continuity coverage.
Lead managers, supervisors, analysts, and coordinators through clear expectations, performance reviews, coaching, recognition, and succession planning.
Manage workload, staffing, overtime, and third-party support while balancing service, control, cost, and scalability.
Own governance, creation, maintenance, and quality of customer and related commercial master data used across the order-to-cash lifecycle.
Establish data standards, approval authorities, validation rules, required documentation, and controls for new records and changes.
Ensure accurate customer hierarchies and partner relationships, including sold-to, ship-to/site, bill-to, payer, and other required attributes.
Prevent duplicate, incomplete, or conflicting records through proactive controls, data-quality monitoring, and remediation.
Partner with Sales, Operations, Credit, Billing, Accounts Receivable, Tax, Legal, and IT to resolve complex data issues and support client onboarding.
Maintain auditable procedures and access governance, and ensure compliance with company policy, contractual requirements, and applicable US and Canadian regulations.
Define ownership and remediation plans for legacy-data issues, conversions, acquisitions, integrations, and enterprise system changes.
Own timely and accurate order validation and booking from approved quote and supporting documents through release to installation, service, recurring revenue, billing, and reporting processes.
Ensure orders meet requirements for customer data, contractual documentation, signatures, pricing, credit approval, tax, billing instructions, product and service configuration, and operational readiness.
Manage daily queues, priorities, aging, end-of-month volume, capacity, and escalations against defined service-level commitments.
Reduce order rejections, booking errors, downstream corrections, and revenue delays through first-pass quality controls and root-cause corrective action.
Partner with Sales and Operations leaders to improve submission quality, clarify requirements, and resolve exceptions without compromising controls.
Maintain effective handoffs to project execution, service delivery, recurring revenue activation, and Billing, with complete supporting documentation and audit trails.
Establish exception-management protocols for high-value, complex, multisite, strategic, or time-sensitive client orders.
Establish dashboards and operating reviews covering demand, throughput, aging, cycle time, service-level attainment, productivity, first-pass yield, defects, rework, backlog, and stakeholder experience.
Identify and manage operational, financial, compliance, and client risks; ensure timely escalation and documented corrective action.
Lead process simplification, standardization, and automation using workflow, analytics, robotic process automation, and other enabling technologies.
Serve as business owner or senior subject-matter leader for relevant SAP, Salesforce/CPQ, workflow, reporting, and master-data capabilities.
Support system implementations, integrations, testing, conversion, controls validation, and adoption while protecting business continuity.
Develop business cases, prioritize improvement opportunities, track benefits, and ensure changes produce sustainable measurable results.
Provide concise executive reporting to the Vice President of FBS on performance, risk, capacity, talent, and transformation.
Build trusted relationships with senior leaders across Sales, Operations, Finance, Commercial Excellence, Legal, Information Technology, and shared services.
Represent FBS in cross-functional governance forums and ensure Master Data and Order Entry requirements are incorporated into commercial and operational decisions.
Act as executive escalation owner for material data and order-booking issues, coordinating rapid resolution and clear stakeholder communication.
Use stakeholder feedback and the voice of the client to improve processes, reduce friction, and protect the end-to-end client experience.
Foster a culture of ownership, collaboration, respect, continuous learning, and sustainable performance.
Develop high-performing teams, empower employees, lead by example, and give and seek candid feedback.
Drive innovation, identify opportunities, foster collaboration, and value diverse perspectives.
Demonstrate Integrity, Vigilance, and Helpfulness in decisions, conduct, and relationships.
Operate with a client-centric, people-focused, and data-driven mindset.