manager, marketing operations, Owned Channels

Starbucks Coffee Company•Seattle, WA

6d•$109,300 - $178,300•Onsite

About The Position

The Manager, Marketing Operations, Owned Channels leads end-to-end coordination and operational management of customer communications across Starbucks-owned digital channels, including email, the Starbucks app, Starbucks.com, Wi-Fi and other digital properties. The role establishes the structure, visibility and operational rigor needed to deliver a high volume of creative assets each year, working with Owned Channel marketers, Creative Studio project managers and cross-functional partners from initial planning through final delivery and deployment readiness. This position manages integrated schedules, deliverable grids, briefings, reviews, approvals, handoffs and project documentation. It maintains accurate Workfront projects and workflows, clarifies ownership and dependencies, consolidates stakeholder input, tracks decisions and next steps, and communicates project status and risks. The role also identifies process improvements, adapts plans as priorities change, and builds productive relationships across Marketing, Creative Studio, Marketing Operations, Technology, Product and other teams. The role is based onsite four days a week. Starbucks describes a range of partner benefits, including insurance coverage, paid leave, retirement and stock programs, tuition coverage and other financial and educational resources. Compensation depends on job-related knowledge and skills, experience, location and internal equity; no salary range is specified in the posting.

Requirements

Bachelor’s degree or four or more years of relevant professional experience.
Five or more years of progressive experience in project management, marketing operations, creative operations, integrated production or a related field.
Three or more years managing complex, cross-functional marketing or creative projects.
Three or more years managing multiple large-scale or concurrent mid-sized programs with overlapping deliverables and deadlines.
Demonstrated experience independently managing complex, cross-functional marketing, digital or creative projects from briefing through final delivery.
Advanced proficiency with Adobe Workfront, including project setup, timelines, task management, reviews, approvals, reporting and asset organization.
Demonstrated experience with project management and workflow platforms.
Experience managing digital marketing or content production across email, mobile apps, websites or related digital experiences.
Strong project management discipline, including scope, schedules, risks, dependencies, resources, communications and quality.
Exceptional attention to detail and ability to manage large volumes of assets, milestones, versions and dependencies while keeping broader objectives in view.
Ability to create order and clarity in complex, ambiguous or rapidly changing environments.
Excellent written and verbal communication skills, including accurately capturing discussions and translating them into concise decisions, actions and direction.
Strong meeting facilitation and documentation skills, including distinguishing feedback, decisions, open questions and action items.
Ability to identify risks and gaps early, communicate them constructively and recommend practical solutions.
Ability to influence and drive accountability across teams without direct authority.
Strong judgment and confidence navigating competing priorities, compressed timelines and changing business needs.
Experience partnering with creative teams or agencies and understanding of creative development, review, approval and production workflows.
Ability to work autonomously, determine an appropriate path forward and keep stakeholders informed without continuous direction.
Collaborative, solutions-oriented approach and ability to build trust with partners at multiple organizational levels.
Comfort working in a large, matrixed organization with multiple teams, decision-makers and approval points.

Nice To Haves

Experience supporting a high-volume owned channel, CRM, digital marketing or content production organization.
Experience coordinating executive-level creative reviews and complex approval processes.
Experience managing seasonal campaigns, product launches or enterprise marketing programs.
Experience developing dashboards, reports or other tools that improve project visibility and decision-making.
Knowledge of digital asset management, localization, accessibility, quality assurance or deployment workflows.
Experience improving operational processes and increasing adoption of project management tools.

Responsibilities

Own the operational framework for Owned Channel campaigns and programs, connecting strategy, briefing, creative development, reviews, approvals, final delivery and deployment readiness.
Develop and maintain integrated workback schedules, deliverable grids, milestone plans and approval pathways across email, app, web, Wi-Fi and other owned digital placements.
Serve as the team’s Workfront subject-matter expert, maintaining accurate projects, briefs, timelines, assignments, reviews, approvals, status updates and final assets.
Partner with Creative Studio project managers to align workflows, clarify ownership, manage dependencies and support seamless handoffs without duplicating responsibilities.
Coordinate seasonal and campaign briefings, working sessions, creative reviews and executive reviews, ensuring stakeholders understand objectives, decisions and milestone expectations.
Capture meeting notes, decisions and feedback, and translate them into documented updates, owners and next steps in Workfront and supporting materials.
Consolidate cross-functional input into actionable direction, identifying conflicting feedback, unresolved decisions and downstream implications.
Manage concurrent projects and high volumes of deliverables, tracking assets, markets, versions, reviews, approvals and handoffs.
Identify timeline risks, missing inputs, scope changes, capacity constraints and process gaps; escalate early and recommend solutions or tradeoffs.
Establish communication rhythms and provide accurate status updates to marketers, creative partners, stakeholders and leadership.
Drive accountability by confirming owners, deadlines and dependencies, following up on open items and ensuring commitments are completed.
Adapt plans as business priorities, product information, creative direction and channel needs evolve, while communicating the impact of changes.
Maintain accessible project documentation as a source of truth for schedules, briefs, decisions, approvals and deliverables.
Identify recurring workflow challenges and recommend improvements to simplify processes, strengthen Workfront adoption and improve team effectiveness.
Build relationships across Marketing, Creative Studio, Marketing Operations, Technology, Product and other partner teams, representing Owned Channels with clarity and professionalism.
Contribute to an inclusive, productive team environment through transparent communication, curiosity, respect and empathy.

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire, sick time accrued at one hour for every 25 hours worked, eight paid holidays and two personal days per year.
Eligible participation in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.