Manager, Manufacturing Systems Solutions

Otis Elevator Co. • Florence, SC

71d • Onsite

About The Position

The Manager, Manufacturing Systems Solutions provides solution leadership and functional ownership for manufacturing and supply chain systems across North America, with a primary focus on JD Edwards and connected procurement, inventory, supplier, logistics, EDI, and factory solutions. The role serves as solution architect for this domain, translating business capabilities into end-to-end designs across processes, applications, integrations, data, security, controls, and operational support.

Working with Manufacturing Operations, Supply Chain, Purchasing, Finance, Engineering, enterprise architects, cybersecurity, external suppliers, and delivery partners, the manager defines scalable solutions and leads execution from business architecture and requirements through design, deployment, and operation. Near-term work focuses on North America manufacturing operations while aligning solutions with Smart Factory and enterprise standardization objectives. The position is primarily based in Florence, South Carolina.

Requirements

• Bachelor's degree in information technology, engineering, computer science, supply chain, operations, business administration, or an equivalent combination of education and experience.
• 7–10 years of experience in manufacturing systems, supply chain technology, enterprise applications, or a similar environment.
• Strong functional and solution-design experience with JD Edwards EnterpriseOne in manufacturing or distribution, including areas such as procurement, inventory, manufacturing, sales orders, supplier management, MRP, logistics, or related finance transactions.
• Experience as a solution architect or lead solution designer, taking complex capabilities from business requirements through target-state architecture, functional and integration design, testing, deployment, and production stabilization.
• Experience designing enterprise integrations involving EDI, supplier platforms, logistics providers, middleware, APIs, event or batch interfaces, and data ownership across system boundaries.
• Ability to create and communicate end-to-end solution architecture covering business processes, application dependencies, master and transactional data, interfaces, workflows, security roles, controls, resilience, and exception handling.
• Experience partnering with factory users, business process owners, developers, infrastructure teams, and external delivery partners.
• Strong collaboration and interpersonal skills, including the ability to communicate complex ideas, surface risks, anticipate objections, and influence decisions across business and technology stakeholders.
• Ability to simplify complex problems, navigate ambiguity, prioritize critical work, and drive actions and decisions to closure.
• Self-motivated and able to work autonomously in a fast-paced, matrixed environment.
• Strong analytical, architecture communication, vendor-management, and stakeholder-management skills, including the ability to explain solution options and trade-offs and drive clear design decisions.
• Ability to travel up to 10%.
• Must be authorized to work in the United States now and in the future without sponsorship.

Nice To Haves

• Experience with JD Edwards integrations involving warehouse, supplier, transportation, labeling, mobile-scanning, shop-floor, or factory systems.
• Experience with EDI purchase orders, acknowledgements, advance shipping notices, receipts, invoices, or supplier onboarding.
• Knowledge of manufacturing master data, item structures, locations, bills of material, routings, work centers, and inventory transactions.
• Experience with ServiceNow, Azure DevOps, Jira, or comparable requirements, change, and delivery-management tools.
• Experience with Agile or SAFe delivery models, cloud deployments, data migration, reporting, analytics, or AI-enabled supply chain applications.

Responsibilities

• Drive solutions that enhance JD Edwards and connected manufacturing and supply chain capabilities, including procurement, inventory, supplier collaboration, logistics, EDI, material planning, and operational reporting.
• Develop solution option assessments and recommendations that articulate business value, cost, risk, dependencies, scalability, and operational impact.
• Define solution principles and architecture guardrails promoting standardization, reuse, secure integration, supportability, and minimal site-specific customization.
• Lead capability definition, requirements discovery, process mapping, functional specifications, business rules, data and non-functional requirements, acceptance criteria, and traceability from business need through production deployment.
• Lead solution design across business process, application, integration, data, security, and infrastructure layers; document target-state architecture, system boundaries, design decisions, and transition plans; and guide development, testing, cutover, and stabilization.
• Lead supplier-facing and partner-enabled initiatives, including supplier onboarding, EDI transactions, logistics integrations, training, adoption, and issue resolution.
• Coordinate multiple workstreams, assignments, dependencies, and blocking issues; maintain risks and decisions; and facilitate timely resolution of challenges.
• Evaluate business requests and production issues, identify root causes and business impact, compare solution options, and recommend architectures that reduce unnecessary customization, technical debt, duplication, and long-term support risk.
• Provide technical and functional direction to consultants and delivery partners; review designs and estimates, challenge assumptions, enforce architecture guardrails, monitor commitments, and ensure knowledge transfer to internal teams.
• Lead change activities by explaining business rationale, preparing users for new processes, supporting training, and driving adoption across factories and functions.
• Maintain accurate system and process documentation, provide concise progress reporting, and ensure cost-effective use of resources to deliver measurable business outcomes.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance options.
• Birth/adoption and parental leave benefits, and adoption assistance.
• Tuition reimbursement.
• Service anniversary recognition and spot performance bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager