Manager, Maintenance

Oakland Zoo•Oakland, CA

5d•$82,000 - $87,256

About The Position

The Maintenance Manager partners with the Senior Manager, Facilities to oversee installation, repair, and preventive maintenance operations for Oakland Zoo facilities and equipment. The role combines office and field work and leads planning and execution of construction and maintenance projects, ensuring timely completion and high safety and work-quality standards. The manager oversees the Asset Essentials Zoo Work Order System, prioritizes work, and communicates with departments to ensure work meets standards. The position requires knowledge of plumbing, electrical and HVAC systems, carpentry, construction trades, mechanics, and machinery maintenance, along with maintenance processes and health and safety regulations. Administrative responsibilities include issue reporting, vendor and project management, work documentation, and payroll. The Maintenance Manager is also available on call for emergencies.

Requirements

At least 5 years of professional maintenance or facilities operations experience.
At least 1 year of demonstrated management experience in a maintenance role.
At least 1 year of experience using CMMS or EAM software to manage workflow.
At least 1 year of experience planning and carrying out preventive and corrective maintenance programs for facilities and equipment.
High school diploma or equivalent.
Valid driver’s license and a clean driving record meeting the insurance carrier’s requirements.
Solid understanding of plumbing, electrical and HVAC systems, carpentry, and other building trades.
Working knowledge of facilities machinery and equipment, with strong mechanical and electrical troubleshooting skills.
Ability to maintain accurate maintenance records, track work orders, and prepare clear reports and correspondence.
Understanding of applicable maintenance safety requirements and safe work practices, including proper use of tools and equipment.
Ability to read and interpret safety rules, operating manuals, maintenance procedures, and technical drawings or schematics.
Proficiency with computer applications for email, documents, spreadsheets, work-order tracking, and inventory tracking.
Availability to work flexible hours, including evenings, weekends, holidays, and on short notice for maintenance emergencies.
Ability to bend and twist; lift and carry objects weighing 50 pounds or more; stand, kneel, sit, walk, bend, stoop, and speak regularly during 8-hour shifts.
Ability to walk long distances on uneven terrain in variable conditions, including steep or muddy terrain.
Ability to work at heights and use lift equipment and ladders.

Nice To Haves

Vocational-school training in a relevant building or mechanical trade, or a degree in facilities management, business administration, or another relevant field.
Certification in at least one technical area: plumbing, electrical, carpentry, machine repair, or welding.
Experience working with Asset Essentials software.

Responsibilities

Manage routine and assigned facility construction and maintenance in accordance with applicable federal, state, and local requirements, manufacturer recommendations, and Zoo maintenance and safety standards.
Develop and manage preventive and corrective maintenance programs for buildings, plumbing, electrical and HVAC systems, mechanical equipment, and other facilities infrastructure.
Direct maintenance projects, repairs, and installations to ensure safe and timely completion; assign specialized work to qualified staff or service providers.
Ensure Maintenance Department policies and procedures are documented, current, communicated, and consistently followed.
Schedule and coordinate facilities and equipment inspections required by regulators and the Zoo’s insurance carrier, and track corrective actions through completion.
Oversee Asset Essentials work orders, including prioritizing requests, assigning work, monitoring progress, documenting completion, and communicating schedules and service impacts to affected departments.
Oversee maintenance logs, inspection records, service histories, and equipment failure and downtime records.
Oversee ordering and inventory of maintenance parts, supplies, tools, and equipment.
Support project-scope development, coordinate competitive bids, assist in evaluating proposals, and recommend vendors and contract awards to senior leadership.
Manage contractor and service-provider relationships, including site access and compliance with service requirements.
Coordinate planned service interruptions to minimize disruption to Zoo operations.
Manage responses to facilities emergencies and equipment failures, including after-hours issues; coordinate repairs and communicate restoration status.
Ensure maintenance activities comply with health and safety requirements, including Cal/OSHA requirements, safe work procedures, and proper use and maintenance of tools and equipment.
Assist Public Safety and other departments with incident reports involving facilities or maintenance equipment, and document repairs and corrective actions.
Perform other related duties as assigned.
Hire, supervise, train, develop, and oversee performance management of Maintenance staff.