Manager - Lounges

Wynn Resorts•Las Vegas, NV

About The Position

The Lounge Manager leads Forbes Five-Star service execution across multiple outlets during shift operations, ensuring adherence to service standards and delivering curated, high-end guest experiences. The role oversees a full-service environment featuring a refined food menu, curated cocktails, and a reserve wine list. It is accountable for profit and loss performance, including driving revenue, controlling costs, and aligning operations with business objectives. The Manager leads and develops staff, maintains relationships with distinguished guests and VIP patrons, upholds Wynn service standards and property mandates, and works in alignment with Beverages' Executive Leaders. The position also monitors operational performance, develops risk mitigation strategies, assesses staffing needs, and identifies opportunities to improve service and operational growth.

Requirements

At least five years of progressive management experience in ultra-luxury hospitality venues.
Expertise in wine, spirits, and craft cocktails.
Proven financial management skills, including budget oversight, P&L optimization, and revenue enhancement strategies for high-end establishments.
Extensive experience delivering service aligned with Forbes Five-Star or Michelin standards and exceeding expectations for ultra-high-net-worth individuals and VIP guests.
Advanced proficiency in luxury hospitality management systems and premium point-of-sale platforms.
Leadership, strategic delegation, and presentation capabilities, including the ability to cultivate and inspire high-performance service staff.
Interpersonal, communication, and problem-solving skills, as well as discretion and cultural refinement for exclusive luxury settings.
Must be at least 21 years of age.
Must be able to obtain and maintain required licensing, certifications, or active work cards.

Nice To Haves

Experience at Michelin-starred establishments, five-star resorts, or premier luxury lounges with annual revenues of at least $10 million.
Sommelier certification, mixology credentials, and/or equivalent advanced beverage knowledge.

Responsibilities

Lead, mentor, and inspire staff to deliver refined guest experiences consistent with Wynn's luxury hospitality and service standards.
Cultivate and maintain relationships with distinguished guests, VIP patrons, celebrities, key influencers, and high-rollers.
Represent Wynn Resorts professionally when addressing and resolving staff and guest matters with discretion and sophistication.
Uphold Wynn Standards, business objectives, and marketing initiatives in alignment with Beverages' Executive Leaders.
Develop comprehensive risk management and mitigation strategies.
Maintain property mandates and standards.
Monitor and analyze daily operational reports to ensure consistent luxury service.
Assess staffing requirements, develop strategic operational plans, and identify opportunities to enhance service delivery and operational growth.
Promote high team performance, morale, and productivity.
Model professionalism, refined service standards, and a commitment to excellence.
Oversee profit and loss performance, drive revenue, control costs, and align operations with business objectives.