District Manager - Capital One Lounges

Compass Group • New York, NY

8d • $130,000 - $140,000

About The Position

The District Manager will provide strategic and operational leadership across multiple Capital One Lounge locations within major U.S. airports, ensuring an exceptional and consistent guest experience. The role oversees operational excellence, financial performance, culinary and service standards, employee engagement, and client relationships, while developing high-performing operational leaders. This is a highly visible role in a fast-paced, premium hospitality environment and requires approximately 60% travel. Candidates must reside near IAD, DCA, JFK, or LGA airports.

Requirements

• Bachelor’s degree or five years of progressive leadership experience in multi-unit hospitality, food and beverage, premium dining, airport lounges, or a related environment.
• Strong financial acumen, including budgeting, labor, cost controls, and P&L management.
• Proven ability to build strong client and stakeholder relationships.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to thrive in a highly visible, fast-paced environment.
• Must reside near IAD, DCA, JFK, or LGA airports.
• Must be willing to travel approximately 60% of the time.

Nice To Haves

• Experience supporting premium hospitality brands and elevated guest experiences.
• Proven success developing leaders and high-performing teams.
• Strong business acumen and ability to balance guest, client, employee, and operational priorities.
• Strategic, analytical, adaptable, and hands-on leadership style.
• Strong client relationship, presentation, and communication skills.
• Proficiency with Microsoft Office and business reporting systems.

Responsibilities

• Provide strategic leadership across multiple Capital One Lounge locations, ensuring consistent service, operations, and guest experiences.
• Lead, coach, and develop operational leaders while fostering accountability, collaboration, and engagement.
• Build strong client relationships and serve as a trusted strategic partner.
• Drive hospitality, culinary quality, guest satisfaction, safety, employee engagement, and financial performance.
• Own district P&L, including budgeting, forecasting, labor management, cost controls, and profitability.
• Evaluate performance and implement strategies to improve operational and financial results.
• Develop leadership talent through coaching, performance management, and succession planning.
• Maintain a visible leadership presence through site visits, team engagement, and client meetings.
• Partner with cross-functional teams to support business priorities and enhance the guest experience.
• Ensure compliance with company, airport, food safety, quality, and workplace safety standards.

Benefits

• Medical, dental, and vision insurance
• Life insurance and accidental death coverage
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager