Manager, Legal Innovation Operations

Cozen O'Connor•Philadelphia, PA

About The Position

Cozen O’Connor is building a multidisciplinary Legal AI & Practice Transformation team to rethink how legal services are delivered. We are investing in the technology, expertise, and capabilities to help our lawyers deliver the best possible advice and outcomes for clients—and redesigning how legal work gets done. The Manager, Legal Innovation Operations will run the day-to-day operations of this program, translating leadership’s priorities into organized, reliable execution. This hands-on role will manage projects, build and improve operating processes, coordinate across teams and vendors, and ensure lawyers receive responsive, effective support. You will also manage the day-to-day business operations of our legal AI platforms, developing the product knowledge needed to support users and drive improvements. The right candidate brings strong operational judgment, attention to detail, and a service-oriented approach. You take ownership of problems, establish clear responsibilities and follow-through, and continually improve how work gets done.

Requirements

Demonstrated experience managing multiple technology or innovation projects from planning through implementation and ongoing operations.
Strong program and project management skills, including managing dependencies, competing priorities, stakeholder commitments, and delivery risks.
A track record of building or improving processes and systems that make a team or function more effective.
Experience managing or supporting technology products, with the ability and interest to develop strong hands-on platform knowledge.
Sound operational judgment, attention to detail, and the ability to resolve problems and follow through independently.
Clear communication and a service-oriented approach, with experience supporting users, delivering training, or improving adoption.

Nice To Haves

Law firm or professional-services experience preferred.

Responsibilities

Translate program priorities into actionable plans with clear owners, milestones, dependencies, and deliverables.
Manage pilots, deployments, and other innovation projects across concurrent workstreams; anticipate roadblocks, resolve issues, and escalate decisions with clear recommendations.
Build and improve operating processes for intake, prioritization, user provisioning and offboarding, license allocation, support, and product updates.
Work with lawyers and business professionals to clarify needs, document requirements, and coordinate delivery with legal and technical specialists.
Serve as the day-to-day business owner for designated platforms, such as Harvey, CoCounsel, and DeepJudge, developing strong working knowledge of their capabilities and practical applications.
Manage day-to-day vendor relationships and coordinate configuration changes, feature evaluation, testing, and rollout with vendors and internal teams.
Organize onboarding, training, and communications with Information Services, Learning & Development, vendors, and subject matter experts.
Manage support requests through resolution, investigating issues, answering product questions, and engaging specialists as needed.
Monitor adoption, license utilization, costs, and outcomes; recommend improvements and support renewal, expansion, or replacement decisions.
Maintain clear, current documentation, shared guidance, templates, and training resources.
Implement established AI governance procedures, coordinating required reviews, testing, and approvals with the responsible firm functions.
Maintain solution inventories, approval records, and review schedules; incorporate approved policies and client requirements into operating processes.
Coordinate approved responses to AI-related client questionnaires and RFPs and route outside counsel guideline requirements to the appropriate experts.