Legal Operations Manager

Norm Ai•New York, NY

7d•$200,000 - $250,000

About The Position

Norm Law is seeking an Operations Manager to work with the Head of Norm Law Operations to build and manage processes, systems, and projects that support the firm’s continued growth. The role translates business priorities into operational plans and owns their execution, working closely with law firm partners, attorneys, Norm Ai engineering teams, and other stakeholders to improve firm operations and support new initiatives. The position requires sound judgment, strong project management skills, and close attention to detail. The successful candidate will be comfortable with ambiguity, cross-team coordination, and switching between planning and hands-on execution. The role offers the opportunity to help shape how a growing AI-native law firm operates and build scalable processes. Norm Ai prefers team members to be fluent in AI and expects candidates to be prepared to discuss practical, hands-on use of AI tools and workflows during the interview process.

Requirements

Exceptional written and verbal communication skills, including the ability to synthesize complex discussions into clear action.
Proven experience managing strategic projects and driving execution in fast-paced, high-pressure environments.
Highly detail-oriented, organized, and proactive, with an ability to solve tough problems.
Independent and high-ownership, able to get things done without layers of support staff.
Practical, hands-on use of AI in day-to-day work, with concrete tools, workflows, and outcomes to discuss during interviews.

Responsibilities

Develop and manage project plans for firm initiatives, coordinating stakeholders, tracking deadlines and dependencies, and resolving or escalating issues.
Identify operational gaps and design, document, and implement workflows that improve consistency, efficiency, and accountability.
Coordinate client onboarding, internal approvals, and recordkeeping with attorneys and internal teams.
Work with Operations leadership and practice leaders on resourcing, capacity planning, service delivery, and the operational needs of new and growing practice areas.
Coordinate technology and vendor rollouts, gather requirements, support adoption, and develop practical guidance for attorneys and staff.
Participate in meetings with partners and internal teams, synthesize decisions, establish clear owners and next steps, and ensure action items are completed.
Take ownership of emerging operational priorities, conduct research, recommend approaches, and carry approved solutions through implementation.