Legal Operations Manager

SailPoint•Austin, TX

About The Position

SailPoint’s legal team builds, protects, and expands the company’s competitive advantage and customer experience by managing risk and shaping strategy. The Legal Operations Manager will help shape and scale the legal function, owning the department’s technology and AI program end to end—from identifying valuable use cases through designing, building, testing, deploying, and maintaining tools and automations. The role also establishes operational processes and supports compliance with regulatory and contractual obligations, connecting legal with finance, engineering, compliance, and executive teams. The manager will combine operational leadership with hands-on technical execution to help the legal department serve as a strategic enabler of growth and risk management. Responsibilities include legal strategy and workflow management, process and knowledge-management development, tracking service-delivery metrics and technology adoption and ROI, and cross-functional collaboration. The position also owns the legal technology roadmap and systems administration, develops and maintains AI solutions and automations, supports governance and security reviews, and leads training and change management. The role’s first 30 days focus on learning the team and workflows, assessing current processes, and prioritizing projects. By 60 days, the manager is expected to complete selected quick-win projects and begin larger initiatives. By 90 days, the manager should independently manage continuous-improvement workflows and legal technology operations, collaborate across stakeholders, and lead impactful process efficiencies.

Requirements

Bachelor of Arts or Bachelor of Science degree required.
At least 5 years of experience in legal operations, legal program management, legal engineering, legal technology, or a similar role.
Hands-on experience implementing, configuring, and administering legal technology platforms.
Experience building and deploying generative AI solutions in a legal or professional services setting, including prompt engineering, workflow design, and output testing and validation.
Ability to translate legal requirements into technical specifications and explain technical concepts to attorneys and business stakeholders.
Prior experience developing playbooks and policies.
Strong project management skills and a record of driving cross-functional initiatives to completion.
Excellent analytical, problem-solving, and communication skills.
Ability to thrive in a fast-paced environment and manage multiple deadlines.

Nice To Haves

Experience in a technology company.

Responsibilities

Partner with the General Counsel and Deputy General Counsel on legal department strategic planning, including goal development, measurement, and communication.
Drive execution of legal strategic initiatives by developing and managing legal workflows.
Develop processes and procedures for effective program management and business operations, including knowledge repositories, scalable playbooks, and evaluation of legal tools.
Identify, track, and report metrics for the in-house legal service-delivery model, including adoption and ROI of legal technology and AI tools.
Collaborate with sales, business development, regulatory, IT, finance, and other cross-functional teams to streamline initiatives and operations.
Partner with legal and compliance teams to standardize tracking and evaluation of risk assessments and mitigation plans.
Own the legal technology roadmap and stack, including vendor evaluation, selection, implementation, administration, and optimization.
Identify, scope, and prioritize legal department AI use cases in collaboration with attorneys.
Design and build AI solutions, including prompts, skills, prompt libraries, AI playbooks, custom agents, and AI-powered workflows configured for SailPoint’s positions and risk tolerance.
Build and maintain no-code and low-code automations, document templates, self-service tools, and integrations between legal systems and enterprise platforms such as Salesforce, Slack, SharePoint, and Jira.
Administer legal systems, including configuration, user access, testing, data quality, reporting dashboards, and troubleshooting.
Partner with IT, Security, and Privacy on data governance, confidentiality, privilege protection, and security reviews for legal AI tools in line with SailPoint policies and applicable AI regulations.
Lead change management, training, and documentation to drive adoption of new tools; gather user feedback and improve solutions.
Monitor legal technology and generative AI developments and run pilots and proofs of concept to assess new capabilities.
Onboard by learning team workflows, assessing legal technology processes, and identifying priorities for suspended or upcoming projects.
Complete selected low-hanging-fruit projects and initiate larger strategic initiatives.
Independently manage continuous-improvement workflows and legal technology operations, reprioritize projects as business demands evolve, and lead process efficiencies.

Benefits

Medical, dental, and vision insurance.
Short-term and long-term disability coverage.
Life insurance and Accidental Death & Dismemberment coverage.
Supplemental life insurance options for employees, spouses, and children.
Flexible spending accounts for health care and dependent care, including a limited-purpose account.
401(k) Savings and Investment Plan with company matching.
Flexible vacation policy.
Eight paid holidays annually.
Sick leave.
Paid parental leave.
Employee Assistance Program and Care Counselors.
Voluntary legal assistance, critical illness, accident, hospital indemnity, and pet insurance options.
Health Savings Account with employer contribution.
Potential eligibility for the SailPoint Corporate Bonus Plan or a role-specific commission.
Potential eligibility for equity participation.