Manager, Legal Contracts

Pilot Company•Knoxville, TN

7d•Onsite

About The Position

This on-site role in Knoxville, Tennessee, provides strategic and operational leadership for enterprise contracting and agreement management within the Legal department. The Manager oversees the contract operations framework, including intake, contract lifecycle management (CLM), governance, repository practices, and technology enablement. The role coordinates across Legal, Procurement, Finance, Technology, and business stakeholders to develop consistent, scalable, business-focused contracting processes. It establishes program priorities, service standards, controls, and a multi-year roadmap to improve contract visibility, stakeholder experience, compliance, and operational performance while preserving appropriate legal review and decision-making by counsel. The Manager leads the enterprise contract operations program and defines the operating model for agreements throughout their lifecycle, from intake and drafting support through review, approval, execution, storage, amendment, renewal, obligation tracking, and closeout. The role owns CLM strategy, governance, product roadmap, enhancement portfolio, adoption plan, and operating standards in partnership with relevant teams. It also oversees contract governance and repository integrity, and directs testing, change management, communications, training, documentation, and adoption for new or updated processes, templates, workflows, integrations, and system enhancements. The Manager builds scalable contract operations through documented procedures, role clarity, resource planning, stakeholder forums, and continuous improvement. Other duties may be assigned.

Requirements

Bachelor’s degree in Business Administration, Finance, or a related field.
Minimum 5 years of experience in contract management, legal operations, procurement, or related work.
Experience overseeing or managing CLM platforms, workflow and process management, contract repositories, contract metadata administration, electronic signature platforms, reporting and dashboards, process documentation, and Microsoft Office or comparable enterprise systems.
Must have the legal right to work in the United States without additional sponsorship.
Applicants with a local presence in Knoxville, Tennessee, or surrounding communities are sought.

Responsibilities

Lead the enterprise contract operations program and define the operating model for agreements across intake, drafting support, review, approval, execution, storage, amendment, renewal, obligation tracking, and closeout.
Own the CLM strategy, governance model, product roadmap, enhancement portfolio, adoption plan, and operating standards in partnership with Legal, Technology, Procurement, Finance, and business stakeholders.
Establish and maintain governance for contract templates, clause libraries, playbooks, approval authorities, contract metadata, repository standards, access controls, retention requirements, and exception handling in coordination with legal subject matter owners.
Oversee contract repository integrity and lifecycle controls, including standards for executed agreements, amendments, related documents, metadata completeness, renewal dates, obligations, audit trails, and records readiness.
Plan and direct testing, change management, communications, training, documentation, and adoption activities for new contract processes, templates, workflows, integrations, and system enhancements.
Build a scalable contract operations capability through documented procedures, role clarity, resource planning, stakeholder forums, and a prioritized continuous improvement roadmap.
Complete other duties as assigned.