Legal Operations & Contracts Manager

Bitsight•Boston, MA

2d•$104,000 - $130,000

About The Position

Bitsight is seeking a proactive, tech-forward Legal Operations & Contracts Manager to join its Legal Department. This hands-on role combines legal operations, technology implementation, commercial contract management and negotiation, compliance program support, and administrative execution. The manager will scale the legal technology stack, with an emphasis on AI-driven legal workflows and contract lifecycle management systems, while independently handling commercial agreements and supporting department operations. The role will implement and optimize legal technology and AI workflows; maintain contract repositories, templates, playbooks, and self-service resources; track legal operations metrics; and manage vendor invoices, scheduling, meetings, and budget records. It will also involve reviewing, drafting, redlining, and negotiating commercial agreements, collaborating with internal stakeholders, escalating complex or high-risk matters, conducting compliance assessments, maintaining data maps, and completing ESG questionnaires.

Requirements

Bachelor’s degree required.
3–5 years of experience in legal operations, contract administration, or paralegal roles in a corporate setting; SaaS or B2B technology experience is preferred.
Demonstrated experience selecting, implementing, and optimizing modern legal technology tools, such as GC AI, Sandstone, DocuSign, Ironclad, LinkSquares, or similar CLM and workflow management systems.
Experience building legal workflows using generative AI or automation tools such as Claude, ChatGPT, and Gemini.
Knowledge of commercial contract structures, especially SaaS and professional services agreements, data privacy standards including GDPR and CCPA basics, and intellectual property provisions.
Proven ability to independently review and negotiate commercial contracts, especially SaaS and professional services agreements.
Strong organizational skills and willingness to handle routine administrative duties alongside higher-level projects.
Exceptional written and verbal communication skills and ability to simplify complex legal concepts for non-legal business partners.

Nice To Haves

Paralegal certification, JD, or MBA.
Notary Public in Massachusetts.
Experience in a high-growth, venture-backed, or technology-focused organization.

Responsibilities

Implement and maintain legal technology tools, including CLM, intake and ticketing systems, e-signature, contract analytics, and workflow automation platforms.
Design, test, and roll out AI-powered workflows and prompts to accelerate contract review, triage legal requests, automate metadata extraction, and improve playbook adherence.
Maintain and structure the contract repository, ensure data integrity, and develop legal templates, playbooks, and self-service resources.
Define, track, and report legal operations metrics such as contract cycle times, tool adoption, spend, and workflow bottlenecks.
Review and process outside counsel and vendor invoices; manage department scheduling and meetings; maintain budget records; and provide administrative support to the General Counsel and other team members.
Independently review, draft, redline, and negotiate commercial agreements, including enterprise SaaS subscription agreements, NDAs, DPAs, order forms, and vendor or procurement contracts.
Collaborate with Sales, Customer Success, Procurement, GRC, Finance, and other internal teams to align contract terms with business goals and risk tolerance.
Identify edge cases and high-risk terms and escalate complex legal issues to internal subject matter experts or attorneys with concise context and actionable recommendations.
Perform compliance assessments on prospective and existing customers, vendors, and partners.
Help maintain internal data maps and complete ESG questionnaires for prospective and existing customers and investors.