Legal Operations & Contracts Manager

Bitsight•Boston, MA

2d•$104,000 - $130,000

About The Position

Bitsight is hiring a Legal Operations & Contracts Manager to manage and improve legal department operations, technology, outside counsel relationships, risk communications, and routine contract work. The role will drive operational efficiency through process and technology improvements, manage legal department projects and day-to-day operations, and develop policies, procedures, management information, and dashboards to support decision-making by the CLO. The position also involves implementing and managing legal technology solutions, overseeing vendors, managing outside counsel relationships and legal services spending, maintaining legal risk policies and reporting on OKRIs, and delivering legal communications and training. The manager will draft, review, and negotiate lower-complexity contracts and maintain legal and contract databases. Bitsight describes itself as a cyber risk management leader with more than 3,500 customers and over 600 teammates across Boston, Raleigh, New York, Lisbon, Singapore, and remote locations. The anticipated US annual base salary range is $104,000–$130,000. Bitsight states that it offers best-in-class benefits and is committed to an inclusive culture and equal employment opportunity. The role uses AI-assisted transcription during interviews; hiring decisions are made by the recruitment team.

Requirements

Minimum undergraduate degree, ideally in business administration or a related field.
At least 6 years of experience in in-house legal operations roles in mid-size departments.
Hands-on track record in legal process optimization, technology procurement and implementation, and budget management.
Strong profile and network in the legal operations ecosystem.

Nice To Haves

Experience in the technology sector.
Paralegal experience or qualifications.
Formal process design and optimization, project management, and change management qualifications, such as Prince2, Lean 6 Sigma, Agile, or Design Thinking.

Responsibilities

Implement and optimize legal operations processes, including request management, triage and allocation, contract management, and records and knowledge management.
Drive operational efficiencies through technology and process improvements, manage legal department projects, and support day-to-day operations.
Develop and enforce policies and procedures to improve the legal department’s effectiveness and efficiency.
Develop management information datasets and dashboards, including measures such as legal support demand volumes and sources, cycle times, and financial performance, to support CLO decision-making.
Organize and manage departmental meeting schedules, onsite activities, and related events.
Implement and manage legal technology solutions, including legal intake and case management systems, contract lifecycle management (CLM), and document management systems (DMS).
Oversee vendor relationships, including negotiation and management of contracts and terms.
Collaborate with sales operations, IT, finance, and other departments to align legal technology with broader business systems and objectives.
Oversee outside counsel and legal professional services relationships.
Manage legal services spending, including budgeting, forecasting, and expense control.
Ensure compliance with billing guidelines, review invoices, track performance against KPIs, and drive value from legal spend.
Maintain legal risk policies and monitor and report on OKRIs.
Roll out legal communications and training to business teams and functions.
Draft, review, and negotiate lower-complexity contracts, including NDAs, marketing and events contracts, and other routine legal and corporate governance documents.
Maintain contracts and other legal databases.