Manager, Lease Administration

Cresa•Chicago, IL

13h

About The Position

The Manager, Lease Administration is responsible for service delivery for a client or group of clients. The role ensures database accuracy, timely client reporting, and efficient day-to-day operations between Cresa and the client, and directs and controls normal daily operations for the client account. The manager also helps develop client satisfaction and coordinate account personnel resources.

Requirements

Excellent communication skills, including the ability to discuss strategic issues, defend a position verbally and in writing, and act as a resource in meetings.
Intermediate math skills, including the ability to calculate CPI increases and percentage changes, with some interpretive understanding.
Intermediate computer and database maintenance capabilities.
Ability to create spreadsheets and documents with analysis using software such as Excel.
Proficiency with presentation software and business case preparation.
Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Proficiency with Windows software.
Proficiency in Microsoft Office software, including Word, Excel, and PowerPoint.

Responsibilities

Understand client requirements by reviewing and updating the client contract file, preparing for and following up on client meetings, and proposing solutions to support client satisfaction.
Ensure client deliverables are met, including high data quality, timely processing, and a current document log with no or minimal delinquent work.
Help train and supervise account personnel resources in coordination with Senior Management.
Establish and maintain documented client procedures and protocols at onboarding and quarterly, as needed.
Establish and maintain formal client satisfaction measurements based on Service Level Agreements.
Review and deliver internal and external reports and deliverables in accordance with procedures, including analysis and footnotes; escalate new service requests; and prepare monthly billing logs.
Participate in production work as required or in place of PC/LA personnel, as necessary.
Update internal systems, including network, SharePoint, and document logs, monthly or as changes dictate.
Use CLA tools, including weekly plans, project lists, client check-ins, and monthly calls with follow-up.
Arrange and participate in meetings as required, including setting agendas, preparing presentations, building consensus, and assigning follow-up duties.