Manager, Learning Operations & Effectiveness

Cushman & Wakefield

1d•$86,615 - $101,900•Remote

About The Position

The Manager, Learning Operations & Effectiveness owns the operational infrastructure, systems, and data that enable Learning & Development to scale effectively and deliver measurable business impact. This role ensures learning programs are operationally sound, system-enabled, and supported by accurate, actionable data. Serving as the backbone of the L&D function, this role is responsible for learning system administration, data integrity, reporting, and effectiveness measurement. The role provides visibility into training adoption, performance outcomes, and risk—enabling informed decision-making across L&D and business leadership. This individual partners closely with Learning Programs, Frontline Capability, Field Enablement, and business stakeholders to ensure learning initiatives are launched effectively, tracked consistently, and continuously improved based on data and insights.

Requirements

Bachelor’s degree in Business, Analytics, Learning & Development, HR, or a related field, or equivalent experience
5+ years of experience in learning operations, LMS administration, learning analytics, or a related role
Demonstrated experience administering and optimizing an LMS in a complex, multi-program environment
Strong experience designing reporting, dashboards, and data analysis for training programs
Experience establishing processes and governance for learning operations at scale
Strong analytical skills with the ability to translate data into actionable insights
Strong attention to detail and commitment to data accuracy and integrity
Ability to manage multiple priorities in a fast-paced, dynamic environment

Nice To Haves

Operational Excellence – Builds scalable, efficient processes that enable L&D delivery
Data & Analytics Orientation – Translates data into insights that drive decisions and improvement
Systems Thinking – Understands how learning systems, processes, and programs connect
Governance & Risk Management – Ensures compliance, accuracy, and consistency across all learning operations
Cross-Functional Partnership – Effectively supports and enables L&D and business stakeholders
Continuous Improvement – Identifies opportunities to enhance systems, processes, and reporting

Responsibilities

Own the end-to-end learning operations model, ensuring programs are operationally ready, scalable, and well-governed
Establish and standardize processes for program setup, launch, tracking, and reporting across all L&D initiatives
Ensure alignment between learning program design, system configuration, and operational execution
Continuously improve operational processes to drive efficiency, consistency, and scalability
Serve as the system owner for the Learning Management System (LMS), including structure, configuration, user administration, and governance
Manage course setup, curricula, assignments, and learning pathways in alignment with program needs
Ensure data accuracy, integrity, and system usability across all learning programs
Partner with IT and vendors as needed to optimize system functionality and resolve issues
Evaluate and support additional learning technologies and tools as the ecosystem evolves
Design, build, and maintain dashboards and reporting that provide visibility into: Training completion and compliance, Program adoption and engagement, Learning effectiveness and outcomes, Risk areas and gaps
Translate learning data into clear, actionable insights for L&D and business leaders
Establish consistent definitions, metrics, and reporting standards across all programs
Proactively surface trends, risks, and opportunities to inform decision-making
Partner with L&D leaders to define success metrics and KPIs for learning programs
Track and evaluate program effectiveness using data, feedback, and performance indicators
Support impact measurement efforts by connecting learning outcomes to operational and business results
Provide recommendations to improve program effectiveness, adoption, and ROI
Ensure operational readiness for program launches, pilots, and large-scale rollouts
Support program teams with setup, tracking mechanisms, reporting structures, and learner communications
Align closely with: Sr. Manager, Learning Programs & Capability on program rollout and measurement, Sr. Manager, Frontline Capability on tracking capability program adoption, Manager, Field Enablement & Delivery on field completion and reinforcement visibility
Ensure consistent execution of learning operations across all programs
Establish and maintain standards for training tracking, completion, and compliance reporting
Support audits, certifications, and compliance reviews through accurate data and documentation
Identify and proactively manage risks related to training completion, certification gaps, and program adoption
Ensure alignment with regulatory, client, and enterprise requirements
Own content lifecycle governance, including version control, publishing, archiving, and retirement of learning materials
Ensure only current, approved content is active and accessible in systems
Partner with Learning Design & Experience to maintain alignment between content updates and system records
Support organization and accessibility of learning assets and materials