Learning Operations Manager (Remote)
About The Position
QA Group is seeking a highly organized and execution-focused Learning Operations Manager to support the successful delivery of instructor-led training (ILT) programs across North America. In this role, you will own how training engagements are planned, organized, and executed end-to-end, ensuring every delivery is structured, ready, and runs smoothly from kickoff through completion. Working closely with Account Managers, Customer Success Managers, and cross-functional teams, you will ensure that every training engagement is well-planned, fully prepared, and delivered without operational friction. This is an ideal opportunity for someone with strong project management experience in training or learning environments who thrives on managing details, aligning stakeholders, and driving execution.
Requirements
- 5+ years of experience running operations, delivery, or project-based workstreams in a fast-paced environment
- Experience in training, learning, or services delivery environments
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Excellent communication skills and cross-functional collaboration skills with the ability to keep stakeholders aligned and informed
- Highly detail-oriented mindset with a bias toward action, structure, and follow-through
- Familiarity with tools such as Salesforce, Excel, and collaboration platforms
Nice To Haves
- PMP certification
- Experience in the EdTech space
Responsibilities
- Run the operational delivery of instructor-led training engagements from confirmed sale through completion
- Partner with internal teams to align scheduling, course materials, and delivery readiness
- Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
- Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
- Ensure instructors and customers are fully prepared and aligned ahead of each session
- Identify risks early and resolve issues quickly to keep delivery on track
- Maintain clear visibility into delivery status, schedules, and key milestones
- Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes
Benefits
- 4 weeks of vacation per year, goes up to 5 weeks after 2 years
- 5 sick days
- 2 volunteer days
- 3 professional development days
- 12 US holidays
- 3% match on the 401k, goes up to 4% after two years
- Medical, dental and vision insurance
- FSAs, HSA, supplemental insurances
- $30/month cell phone reimbursement
- $200 equipment stipend every two years
- Pre-tax commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
