Learning Operations Manager (Remote)

QA USA•Austin, TX

23h•$150,000 - $170,000•Hybrid

About The Position

QA Group is a high-growth, high-value company serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and skills for real business outcomes. As a CVC Capital Partners operating company, QA includes sub-brands like Cloud Academy and Circus Street. QA Experts in technology talent and training services. Helping individuals and businesses win in the digital revolution. Cloud Academy: Technology platform and provider of cloud and specialist technology training with a library of over 40,000 hours of content. Circus Street: Global provider of commercial skills including e-commerce, data analytics and digital marketing skills to businesses. With a $350 million ARR and 40% year-on-year growth, QA is a household name for learning and e-learning in the UK and Europe, while the US team operates like a start-up within the larger business on the back of the Cloud Academy and Circus Street acquisitions. Global Employees: 3,000 US Employees: 50 Funding Stage & Investors: Private Equity-backed by CVC Capital Partners. We are seeking a highly organized and execution-focused Learning Operations Manager to support the successful delivery of instructor-led training (ILT) programs across North America. In this role, you will own how training engagements are planned, organized, and executed end-to-end—ensuring every delivery is structured, ready, and runs smoothly from kickoff through completion. Working closely with Account Managers, Customer Success Managers, and cross-functional teams, you will ensure that every training engagement is well-planned, fully prepared, and delivered without operational friction. This is an ideal opportunity for someone with strong project management experience in training or learning environments who thrives on managing details, aligning stakeholders, and driving execution.

Requirements

5+ years of experience running operations, delivery, or project-based workstreams in a fast-paced environment
Experience in training, learning, or services delivery environments
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and cross-functional collaboration skills with the ability to keep stakeholders aligned and informed
Highly detail-oriented mindset with a bias toward action, structure, and follow-through
Familiarity with tools such as Salesforce, Excel, and collaboration platforms

Nice To Haves

PMP certification
Experience in the EdTech space

Responsibilities

Run the operational delivery of instructor-led training engagements from confirmed sale through completion
Partner with internal teams to align scheduling, course materials, and delivery readiness
Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
Ensure instructors and customers are fully prepared and aligned ahead of each session
Identify risks early and resolve issues quickly to keep delivery on track
Maintain clear visibility into delivery status, schedules, and key milestones
Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes

Benefits

4 weeks of vacation per year, goes up to 5 weeks after 2 years
5 sick days
2 volunteer days
3 professional development days
12 US holidays
3% match on the 401k, goes up to 4% after two years, no vest on matching funds
Medical, dental and vision insurance through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if a premium plan is chosen and/or family members are added
FSAs, HSA, supplemental insurances
$30/month cell phone reimbursement
$200 equipment stipend every two years
Pre-tax commuter benefits to those based out of NYC office