Learning Operations & Enablement Manager

WEX•Maine, NY

1d•$122,800 - $130,900•Hybrid

About The Position

At WEX, we empower employees through impactful learning experiences that drive growth, performance, and business success globally. As the Learning Operations Manager, you will lead the Learning Enablement and Operations Team, overseeing the systems, governance, processes, and learning solutions that enable enterprise learning, leadership development, compliance, and role-based training aligned to strategic business priorities. We are seeking a strategic, people-focused leader who can drive operational excellence, innovation, and continuous improvement across the learning ecosystem. In this role, you will lead and develop a high-performing team, optimize learning technologies and compliance practices, and partner closely with HR, Sr. Learning Consultants, stakeholders, SMEs, and cross-functional teams to deliver scalable, effective learning solutions that meet evolving business needs and drive employee performance.

Requirements

3+ years of experience leading, coaching, and developing learning, instructional design, compliance, or learning technology professionals.
Exceptional communication, consulting, and relationship management skills with the ability to influence stakeholders and partners effectively across functions and leadership levels.
7+ years of experience in corporate learning and development, with expertise in instructional design, adult learning theory, and learning operations.
Bachelor's degree in Learning & Development, Instructional Design, Educational Technology, Human Resources, Business, Organizational Development, or a related field; Master’s Degree preferred.
Hands-on experience managing enterprise learning technology ecosystems—including LMS platforms (e.g., Workday Learning), content management systems, and vendor relationships—alongside familiarity with content development tools (e.g., Articulate 360) and emerging AI technologies.
Experience leading the implementation and optimization of learning measurement practices, leveraging learning data to evaluate effectiveness and communicate business impact through reporting and insights.
Experience supporting or overseeing regulatory and compliance training programs, including audit readiness, reporting, and learner engagement strategies.
Experience implementing knowledge management practices, governance models, content strategies, or performance support solutions that enable employees to access information and expertise at the point of need.
Strong understanding of adult learning principles, instructional design methodologies, e-learning development practices, and learning content quality standards.

Responsibilities

Lead governance, intake and prioritization processes, and knowledge enablement practices that ensure employees have access to accurate information, expertise, and development resources.
Optimize learning operations processes, solutions, and services to improve efficiency, reach, scalability, and alignment to business priorities.
Oversee and optimize the learning technology ecosystem, including LMS platforms, content libraries and learning tools, while managing vendor relationships that enable scalable, effective learning experiences at WEX.
Drive the adoption and innovation of generative AI and AI-enabled tools to improve learning design, delivery, operations, and learner engagement.
Maintain and evolve standards for adult learning, instructional design, and content quality across learning programs, offerings, and compliance curricula. Ensure solutions are engaging, pedagogically sound, aligned with WEX standards, and deliver an effective learner experience.
Supervise the Compliance Training Lead to ensure adherence to regulations and internal policies, minimizing risk through effective education while modernizing the learner experience for mandatory training.
Implement and optimize measurement practices that establish meaningful metrics to evaluate learning effectiveness and business impact across the portfolio, partnering with our People Analytics team to apply HR program evaluation methodology.
Analyze learning data and translate insights into clear narratives that demonstrate business impact and inform decision-making.
Coach and develop a high-performing team of Instructional Designers, Learning Operations, and Compliance specialists, fostering a culture of innovation, agility, and continuous improvement.
Manage team capacity, resource allocation, and competing priorities across multiple initiatives to ensure timely delivery, quality outcomes, and alignment with business priorities.
Partner with business stakeholders, HR, and Sr. Learning Consultants to align learning solutions with organizational priorities and business goals.