Manager, Operational Effectiveness

WebMD•Newark, NJ

5d•$85,000 - $100,000

About The Position

Medscape Education, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits, and communicate with peers. As the primary strategic partner to the Efficiency Officer, the Manager, Operational Efficiency drives division-wide performance by providing expert process oversight and leading high-stakes integration projects. By joining Medscape Education (medscape.org), a leader in online medical education, you will simplify complex operations and dissolve departmental silos to ensure the EDU division is lean, collaborative, and primed for scale. This role suits those skilled in process improvement, organizational strategy, project management, and strong communication and analytical abilities. Your work will support initiatives that enhance care for healthcare providers and patients.

Requirements

8+ years in operations, project management, or business transformation roles, with a proven track record in a managing capacity.
Knowledge in business process improvement, operational governance, and change management.
Bachelor's degree specializing in business, project management, or equivalent combination of education and experience required
Experience with web-based project management tools (Workfront, Monday) required
Excellent computer skills that include working remotely on shared networks and cloud-based systems, and a high degree of proficiency using G-Suite (Gmail, Google Drive) and Microsoft Office suite required
Deep expertise in lifecycle management and process improvement (Agile, Lean, Six Sigma).
Skilled at leading complex integration projects and managing multiple initiatives effectively.
Sees the big picture and executes tactically.
Skilled at identifying root causes of operational issues and implementing innovative solutions to boost performance.
Comfortable navigating ambiguity and leading teams through complex changes.
Exceptional interpersonal and collaboration skills with the ability to influence stakeholders across cross-functional teams.
Ability to work independently; plan and carry out responsibilities with minimal direction, perform other tasks as required and/or assigned.

Nice To Haves

Master's degree preferred
Experience with web-based data and document sharing sites and authoring tools (SharePoint Online, Salesforce, Tableau) a plus

Responsibilities

Analyze and improve business processes to remove bottlenecks and enhance reliability
Optimize process management frameworks for EDU departments to ensure smooth operations
Regularly review and improve business processes to improve reliability
Design streamlined, automated workflows using AI to boost efficiency
Work with EDU departments to ensure end-to-end operational effectiveness
Spot execution risks, process gaps, and resource challenges; collaborate with leaders on solutions
Partner with the Efficiency Officer to prioritize the implementation of high-value efforts throughout the delivery lifecycle
Oversee the strategic initiatives roadmap ensuring all projects align with long-term organizational goals
Lead senior-level integration projects from planning to completion
Serve as the custodian of institutional knowledge by centralizing development and delivery information across the business
Ensure that all training materials, SOPs, and process documentation are aligned, up-to-date, and accessible to relevant stakeholders
Align workflows and foster communication across EDU teams and initiatives
Drive operational excellence, communication, and alignment across teams
Ensure readiness for program development and delivery by guiding executive initiatives, pre-sales, and product launches
Oversee post-launch operations, including QA, delivery transitions, and ongoing improvements