Manager, Learning Experience Design

Capital One•Richmond, VA

21h•Onsite

About The Position

Capital One’s Enterprise Learning & Development team is seeking a forward-thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader. The team brings together human-centered design principles and modern instructional design practices to create high-impact, transformative learning experiences for associates across Capital One. In this role, you will lead a team of Learning Experience Designers dedicated to building comprehensive learning ecosystems that support our product management, technical, data and specialized line-of-business teams, ensuring they are equipped to navigate an evolving and complex business landscape. As an empowering people leader, you will inspire a team of designers to translate complex business requirements into intuitive, engaging and measurable learning content. You will oversee a diverse portfolio of learning initiatives, partnering closely with strategic advisors to bridge line-of-business goals with high-impact instructional design strategy. By blending adult learning theory with exemplary leadership, you will mentor your team in building customer-grade journeys—including eLearnings, instructor-led training (ILT), workbooks and digital platforms—that cultivate essential capabilities. In doing so, you will focus on leading a future-ready design workforce with the infusion of artificial intelligence tools into workflows to maximize efficiency, creativity and delivery at scale. Beyond shaping individual learning products and programs, you drive impact by intentionally developing the skills of your direct reports and setting the standard for learning design excellence. This role requires the ability to use a product mindset to iterate and improve learning based on data, treating every curriculum as an evolving product driven by user insights and measurable business outcomes.

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years of people leadership experience
At least 5 years of experience designing and developing learning experiences across digital and in-person learning and development environments
Applied adult learning expertise: Deep expertise in how adults learn in a large, matrixed organization, backed by hands-on experience designing end-to-end learning journeys (eLearnings, ILT, workbooks, etc.) across all modalities.
Ownership and agility: The ability to work both independently and collaboratively, operating effectively in ambiguity to translate high-level business goals into structured, actionable learning paths.
Innovation and advocacy: A strong connection to the learning and development field. You continually research, evaluate and share relevant industry trends to create customer-grade learning experiences and influence stakeholders to adopt innovative tools for rapid development.

Nice To Haves

5+ years of experience as a people leader leading Design teams
7+ years of experience as a learning experience designer building and designing learning experiences across digital and in-person learning environments

Responsibilities

Lead a team of Learning Experience Designers dedicated to building comprehensive learning ecosystems.
Oversee a diverse portfolio of learning initiatives, partnering closely with strategic advisors.
Mentor your team in building customer-grade journeys—including eLearnings, instructor-led training (ILT), workbooks and digital platforms—that cultivate essential capabilities.
Focus on leading a future-ready design workforce with the infusion of artificial intelligence tools into workflows.
Intentionally develop the skills of your direct reports and set the standard for learning design excellence.
Use a product mindset to iterate and improve learning based on data, treating every curriculum as an evolving product driven by user insights and measurable business outcomes.
Own the intake and prioritization of learning design initiatives across varied product, tech and enterprise portfolios.
Align your team's efforts to areas of greatest leverage and business impact, creating clear project roadmaps.
Translate dense product, technical and specialized business concepts into intuitive, engaging and measurable learning solutions.
Communicate with leaders across all levels of the organization.
Partner seamlessly with strategic advisors, business leaders and HR partners to ensure end-to-end learning experiences align with executive imperatives.
Build well-managed infrastructure to ensure learning design output is consistent with organizational guidelines and meets a high standard of learning excellence.