Manager, Learning & Development

Ccmsi • Danville, IL

4d • Hybrid

About The Position

The Learning & Development Manager is responsible for designing, implementing, and managing enterprise-wide training and development programs, with a strong focus on claims onboarding, technical training, and continuous employee development. This role plays a critical part in ensuring that employees—particularly within claims operations—have the knowledge, tools, and confidence to succeed. The ideal candidate brings a combination of hands-on claims adjusting experience and instructional design expertise, with the ability to translate operational knowledge into engaging, effective learning solutions. This position partners closely with leadership, subject matter experts, and business stakeholders to identify skill gaps and deliver impactful training programs aligned with organizational goals.

Requirements

• Licensed insurance adjuster (P&C license required)
• Minimum of 3+ years of claims adjusting experience
• Proven experience designing and delivering training programs, particularly in a claims or insurance setting
• Experience onboarding employees and delivering training using e-learning tools and LMS platforms
• Strong knowledge of instructional design methodologies and adult learning principles
• Excellent presentation, facilitation, and communication skills
• Strong organizational and project management abilities
• Ability to work independently and execute training strategies in a fast-paced environment
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned service hours

Nice To Haves

• Experience working within CCMSI systems and processes (internal candidates strongly encouraged)
• Prior TPA experience beyond claims (training, operations, or leadership)
• Certification in training and development (e.g., CPLP, CPTM)
• Experience with corporate training program development
• Strong interpersonal skills with the ability to influence and build relationships
• Experience managing or supporting learning program budgets

Responsibilities

• Design and develop effective training programs: Collaborate with subject matter experts and stakeholders to identify training needs, create learning objectives, and design engaging and interactive training programs.
• Implement learning and development initiatives: Plan, coordinate, and deliver training sessions, workshops, and seminars to employees at various levels and departments and across various mediums, i.e., Teams, in-person, e-courses (LMS).
• Evaluate training effectiveness: Conduct thorough assessments and evaluations of training programs, collecting feedback from participants and stakeholders to measure the impact and effectiveness of the initiatives.
• Develop learning materials and resources: Create and update training materials, including presentations, handouts, online modules, and multimedia content, ensuring they are up-to-date, relevant, and engaging.
• Utilize technology for learning: Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress and completion.
• Stay up-to-date with industry trends: Continuously research and stay informed about the latest learning and development trends, methodologies, and technologies to ensure training programs are innovative and effective.
• Collaborate with stakeholders: Partner with department managers, HR professionals, and other key stakeholders to identify skill gaps, align training programs with organizational goals, and ensure training needs are met.
• Mentor and coach employees: Provide guidance and support to employees seeking professional development opportunities, offering advice on career paths and recommending relevant training programs.
• Budget management: Develop and manage the learning and development budget, ensuring resources are allocated effectively and efficiently.
• Compliance and reporting: Ensure training programs comply with industry regulations and standards. Generate reports and metrics to track and measure the effectiveness of learning and development initiatives.

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed