Manager, Learning & Development
About The Position
The Learning and Development Manager works across operations to support, develop, and implement high-quality training systems that meet the needs of employees and the business, promote employee growth, and support operational excellence and organizational success. During 2025–2026, the position will play a key role in the site’s SAP S4/HANA greenfield implementation. The manager collaborates with operational leaders, safety and quality teams, and frontline employees to audit training programs, analyze data, report progress against KPIs, and develop improvements to the training department. The role develops performance-based training curricula and materials, supports onboarding and workforce development, manages learning content and records in the LMS, and evaluates training effectiveness. It also oversees SAP end-user training and readiness, facilitates change-impact work, coordinates train-the-trainer activities, and provides on-site support during and after Go-Live.
Requirements
- Prior Training Manager experience or equivalent experience in education, technical writing, quality assurance, or continuous improvement.
- Minimum of 2 years’ experience in food manufacturing.
- Passion for developing people.
- Ability to stand for long periods and work across multiple shifts.
- Leadership competencies: collaborates, develops talent, communicates effectively, persuades, demonstrates self-awareness, manages ambiguity, and plans and aligns.
- Technical competencies in technical writing, curriculum development, learning management systems, SAP training and project support, manufacturing operations and compliance, and use of the ADKAR change-management framework.
Nice To Haves
- Associate degree or higher and/or relevant coursework in education.
- Instructional design experience and familiarity with LMS platforms.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong collaboration and communication skills.
- Excellent technical writing and analytical capabilities.
- Demonstrated ability to simplify complex processes and communicate them effectively.
- Knowledge of SAP or ERP systems and end-user training best practices.
- Ability to foster a positive learning culture and motivate others.
Responsibilities
- Develop and design curriculum for performance-based job training programs.
- Create SOPs, work instructions, job aids, and e-learning modules.
- Collaborate with UNC Learning and Development teams to develop and establish a new UNC Onboarding Program.
- Assess training programs for effectiveness and alignment with UNC standardized formats.
- Ensure training content aligns with quality, compliance, and safety standards.
- Analyze jobs using the DACUM method and analyze tasks using the SCID format.
- Apply manufacturing skills and knowledge of operational processes.
- Oversee end-user training delivery for SAP implementation and sustainment.
- Review SAP training materials and keep them relevant to operational needs.
- Organize and facilitate weekly SAP change-impact meetings and complete follow-ups.
- Create, implement, and document site SAP training.
- Incorporate stakeholder feedback and training-role alignment into course design and change-impact work.
- Coordinate and support train-the-trainer efforts to build internal capacity.
- Publish finalized SAP training content to the LMS as needed.
- Conduct training evaluations and measure delivery methods and outcomes.
- Report SAP training progress and readiness metrics to leadership and project stakeholders.
- Provide on-site end-user support during and after Go-Live, including coordinating updates and post-Go-Live learning needs.
- Create and manage LMS content directories, user groups, and learning paths.
- Keep LMS training materials current and compliant with document-control standards.
- Track LMS utilization and employee qualifications, and document plant training.
- Support training needs for organizational projects, including Continuous Improvement and SAP initiatives.
- Facilitate change-impact sessions with site leadership and cross-functional teams, and document outcomes and action items.
- Drive stakeholder engagement and alignment across the site to support successful SAP adoption.
- Assist in creating and implementing change-management plans.
- Assist with employee upskilling through structured training pathways.
- Assist in managing apprenticeship and employee development programs.
- Contribute to leadership and growth pathways.
- Conduct training-system health audits and process and skills-gap assessments.
- Generate and present Training Department KPI reports.
Benefits
- Group health insurance may be included in the total rewards package.
- Dental insurance may be included in the total rewards package.
- Retirement plan may be included in the total rewards package.
- Wellness program may be included in the total rewards package.
- Paid time away from work may be included in the total rewards package.
- Paid holidays may be included in the total rewards package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
