Manager - Learning & Development

Berkadia Commercial Mortgage • Ambler, PA

1d

About The Position

The Manager - Learning & Development leads assigned enterprise learning portfolios and partners with stakeholders to identify capability needs, recommend solutions, and deliver programs that support performance, readiness, and risk mitigation. The role is the primary lead for Risk and Compliance learning, onboarding, and enterprise skills work, including AI fluency. It combines roadmap and portfolio ownership with hands-on program management, facilitation, content development, and measurement.

The manager owns learning portfolio roadmaps and works with Compliance, Risk, Legal, the People Team, subject matter experts, designers, facilitators, and vendors to develop and sustain effective learning solutions. The role includes consulting with stakeholders, leading programs from discovery through ongoing improvement, defining outcomes and KPIs, reviewing learning and business data, and recommending improvements. This is a hands-on leadership role that shapes plans and executes the work needed to deliver them.

Nice To Haves

• Experience leading enterprise or cross-functional learning programs from needs analysis through delivery and measurement.
• Strong consulting and relationship skills, with the ability to translate business, risk, and capability needs into clear plans.
• A hands-on leadership approach, including the ability to juggle priorities, build deliverables, facilitate, and keep work moving in a changing environment.
• Working knowledge of modern learning practices, learning technology, data and measurement, skills-based approaches, and AI fluency.

Responsibilities

• Own roadmaps for assigned learning portfolios, including priorities, timelines, resources, and success measures.
• Lead the Risk and Compliance learning portfolio, partnering with Compliance, Risk, Legal, and the People Team to turn requirements into practical learning and reinforcement.
• Own learning-related onboarding, ensuring required and role-relevant content is current, coordinated, and part of a clear new-hire experience.
• Lead enterprise skills and capability work, including AI fluency, digital skills, and professional development.
• Support enterprise skills architecture and capability frameworks by gathering input and translating priorities into practical development approaches.
• Consult with stakeholders to understand business needs, assess whether learning is the right solution, and recommend an appropriate approach.
• Lead programs from discovery and planning through launch, adoption, measurement, and ongoing improvement.
• Facilitate sessions when necessary, build presentations and learning resources, coordinate communications, and take other steps needed to advance the work.
• Partner with subject matter experts, designers, facilitators, and vendors to build and sustain quality learning solutions.
• Define outcomes and KPIs, review learning and business data, and share insights and recommendations.
• Manage competing priorities, risks, and timelines, escalating major tradeoffs and enterprise-level decisions.
• Build trusted stakeholder relationships and develop consulting skills for broader learning partnership work.
• Stay current on learning practices, technology, AI, and compliance trends.
• Perform other duties as assigned.

Benefits

• Monthly paid volunteer hours and donation matching to benefit communities.
• Employee Resource Groups.
• Fertility and family planning services.
• Up to 12 weeks of fully paid parental leave.
• Mental health care, including free counseling sessions.
• Tuition reimbursement.
• Pet insurance discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed