Manager JV Business Operations

Hilton Grand Vacations • Daytona Beach Shores, FL

1d

About The Position

The Manager of Business Operations oversees planning, reporting, and analysis across multiple properties and ensures accurate financial reporting. The role manages financial processes and procedures for compliance while supporting Hilton Grand Vacations’ Inspired Hospitality culture, Hilton values, and high standards of performance.

The manager provides financial support for HOA, Resort, and Retail Operations; oversees month-end close and financial reporting; supports variance reporting, capital expenditure and reserve funding, budgets, forecasts, and efficiency analysis; and develops reports, templates, and Excel models. The role also manages contracts, licenses, permits, and insurance coverage, leads Business Operations supervisors and specialists, supports accounts payable and receivable, and oversees audit and internal-control compliance.

Requirements

• High school diploma or equivalent.
• At least 2 years of supervisory or management experience.
• Working knowledge of financial reporting, budgeting, forecasting, reconciliations, and variance analysis.
• Intermediate to advanced Microsoft Excel skills, including creating and analyzing financial reports and models.
• Strong analytical and problem-solving skills, including the ability to interpret financial data, identify trends, and make recommendations.
• Ability to manage multiple priorities and meet reporting, budgeting, forecasting, and audit deadlines.
• Strong written and verbal communication skills, including the ability to communicate financial information to operational leaders and business partners.
• Ability to collaborate across Finance, Accounting, Resort Operations, and other business functions.
• Demonstrated leadership skills, including coaching, developing, and directing team members.

Nice To Haves

• At least 3 years of related experience in a hotel or similar environment; preferred.
• Associate’s degree or college diploma.
• At least 5 years of related experience in a hotel or similar environment; preferred.
• At least 3 years of management experience.
• Associate’s or bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Prior experience in hotel, resort, timeshare, or hospitality finance operations.
• Experience with financial planning, reporting, or accounting systems.

Responsibilities

• Prepare, review, and analyze departmental expenses for HOA, Resort, and Retail Operations in alignment with budgets and forecasts.
• Recommend expense reductions and revenue maximization opportunities.
• Ensure financial and cash-handling procedures across properties comply with corporate policies and procedures.
• Create, review, and approve month-end reclassification and accrual entries and reconciliations.
• Collaborate with Resort Operations teams to review and analyze monthly, quarterly, and annual financial statements, productivity reports, and variance reports; identify trends and improvement opportunities.
• Generate and review property variance reports, including reports for board meetings, and submit deliverables on time.
• Coordinate with Finance and Operations to plan and execute funding for capital expenditures and reserves after board budget approval and operational dates are set.
• Assist Resort Operations with annual budgets for new and existing projects and facilitate monthly and annual forecasts.
• Coordinate with Resort Operations teams to meet budget and forecast deadlines and provide analysis to improve efficiency and profitability.
• Create reports, templates, and Excel models, and provide ad hoc reporting and ongoing support to Finance and Resort Operations.
• Ensure licenses and permits remain current and comply with local, state, and federal laws.
• Ensure contracts follow established policies and procedures, confirm insurance coverage meets HGV requirements, and maintain contract logs.
• Manage, train, guide, and support Business Operations supervisors and specialists.
• Support accounts payable to ensure accurate coding and timely invoice processing; oversee accounts receivable and timely collections, including monitoring outstanding billing.
• Maintain a positive work environment between Business Operations and Resort Operations teams.
• Identify talent and develop team members through mentoring and development plans.
• Ensure financial policies and procedures are followed and review corporate compliance and resort operating procedures.
• Develop, monitor, and implement internal controls where applicable.
• Oversee the internal audit process and ensure compliance with audit findings.

Benefits

• Team Member travel discount programs through Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel, including discounts at more than 1,500 brands and resorts.
• Benefits vary according to the daily work location.
• Family-friendly benefits and work-life balance culture are mentioned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED