Mgr, ITS Clinical Applications / ITS Clinical Care Systems
About The Position
The Manager, ITS Clinical Applications will lead a team responsible for optimizing software solutions supporting ambulatory services across Hartford HealthCare. The role oversees the full lifecycle of clinical applications, from requirements gathering and system design through configuration, testing, implementation, optimization, and ongoing support. The manager ensures applications meet the evolving needs of clinicians and patients and contribute to improved healthcare delivery and operational efficiency. The manager develops and mentors application analysts, partners with clinical and operational stakeholders, and serves as a liaison between Information Technology, clinical operations, and third-party vendors. The role also promotes innovation, quality, regulatory compliance, efficient workflows, and adoption of new system capabilities. The position reports to the Director, Applications and supervises 4 direct and 9 indirect reports.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or a related clinical field from an accredited university.
- At least 5 years of clinical experience in healthcare delivery across environments of care.
- At least 2 years of leadership experience.
- At least 2 years of project management experience.
- Epic certification; candidates who do not currently hold it must obtain it within the first 6 months of employment.
- Fluency in English, including verbal, reading, and written communication.
- Strong attention to detail, organizational, listening, verbal, and written communication skills.
- Ability to communicate professionally and effectively with Hartford HealthCare personnel, patients, stakeholders, project team members, and vendors.
- Ability to maintain confidentiality, exercise discretion, and demonstrate sound judgment.
- Ability to work independently or collaboratively, lead teams through lessons learned, and foster a positive, customer-focused work environment.
- Commitment to quality, reliability, resourcefulness, and continuous improvement.
- Ability to analyze complex system configurations and identify effective solutions.
- Strong understanding of application integration and its impact on business processes and operations.
- Ability to manage projects through successful completion while meeting goals and timelines.
- Willingness and ability to learn new technologies, tools, and techniques.
- Commitment to ethical standards, exceptional customer service, H3W behaviors, and required education, safety, and regulatory compliance.
- Ability to report to work during adverse weather conditions and travel to Hartford HealthCare locations throughout Connecticut and surrounding states as required.
Nice To Haves
- Clinical experience in management.
- Experience with the Epic Ambulatory module and/or other Epic modules within the Ambulatory portfolio.
Responsibilities
- Lead, mentor, and develop Application Analysts, fostering high performance, collaboration, continuous learning, and professional growth.
- Conduct regular one-on-one meetings, manage performance, recognize achievements, and use lessons learned to drive continuous improvement.
- Oversee the clinical application lifecycle, including requirements gathering, system design, configuration, testing, implementation, optimization, and ongoing support.
- Deliver application enhancements, system updates, and configurations in accordance with change management and change control processes.
- Maintain documentation for system builds, workflows, processes, and support procedures.
- Partner with clinical leaders, end users, and operational stakeholders to understand business needs, identify improvement opportunities, and translate requirements into technology solutions.
- Act as a primary liaison among Information Technology, clinical operations, and third-party vendors to support integration, functionality, and operational effectiveness.
- Ensure clinical applications, workflows, and tools are efficient, user-friendly, aligned with organizational objectives and quality standards, and compliant with regulatory requirements.
- Evaluate emerging technologies, recommend enhancements, and implement features that improve patient care, operational outcomes, and user adoption.
- Support related vendors and contractors in leading initiatives and enhancements.
Benefits
- Competitive benefits program designed to support work/life balance.
- Career development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
