ITS Application Analyst I / IS Clinical Care Systems

Hartford HealthCare Corp.•Farmington, CT

8d•Onsite

About The Position

The ITS Application Analyst I / IS Clinical Care Systems role is an Ambulatory Application Analyst position within Hartford HealthCare’s System Support Office. Under the direction of the application team lead, the analyst designs, builds, tests, implements, and supports clinical systems. The role includes analyzing workflows and working with subject matter experts—including physicians, nursing staff, and ancillary services personnel—to translate operational needs into application configurations. It requires precise investigation and documentation of operational specifications and system functionality, attention to detail, and an interest in helping users learn and adopt the application. The position participates in an on-call rotation and requires travel to locations within Connecticut and surrounding states. Hartford HealthCare describes its System Support Office as serving a large and growing group of employees whose responsibilities support the system as a whole rather than a single member organization. The organization offers career development and growth opportunities and a competitive benefits program designed to support work/life balance.

Requirements

Bachelor’s degree, or equivalent knowledge and skills obtained through a combination of education, training, and experience in a healthcare environment.
Four years of clinical applications experience.
Willingness to attend required Epic training at the Epic training center.
Ability to work successfully in a matrix team environment involving significant change and tight timelines.
Conduct oneself according to Hartford HealthCare values: Caring, Excellence, Safety, and Integrity.
Maintain a positive attitude and approach problems constructively by analyzing alternatives and focusing on moving projects forward.
Demonstrate a continuous-improvement mindset, ingenuity, innovative thinking, and organizational skills.
Strong communication and organizational skills, with the ability to influence others while focusing on results.
Attend mandatory education and training and understand responsibilities related to general safety, regulatory compliance, department safety, and job-related hazards.
Meet the organization’s expectations for professional attire and personal cleanliness.
Report to work on time and meet department attendance standards.
Communicate clearly and concisely.
Maintain confidentiality and exercise discretion and sound judgment.
Willingness to learn new technologies and techniques.
Willingness and ability to come to work in adverse weather conditions.
Ability to travel to locations within Connecticut and surrounding states.

Nice To Haves

Experience in clinical information system management in an acute or ambulatory care setting.
Epic Ambulatory certification.

Responsibilities

Facilitate the design, development, configuration, implementation, and support of organizational information systems.
Understand operational issues in the assigned application area and represent user needs.
Plan, develop, train, implement, and evaluate application functionality.
Troubleshoot, research, and resolve technically challenging problems and customer issues.
Provide on-call customer support.
Support multi-specialty service lines and Epic applications, potentially including Oncology/Beacon or Transplant/Phoenix.
Work with the team and key customers to ensure appropriate application development, training, and implementation.
Collaborate with the application director, project manager, Informatics, and other team leaders to coordinate activities.
Analyze workflows and translate them into application configurations to ensure consistent system design.
Participate in weekly team meetings covering team and project activities, issues, change, communications, and updates.
Coordinate vendor functional and technical support for assigned areas as needed.
Assist with developing and documenting internal policies and procedures used with the application.
Build effective relationships and communicate with clinical and business partners throughout project phases to support project goals.
Contribute to preparing and executing testing scripts and materials, and perform unit, system, and integrated testing.
Document and maintain required system design and build documents and configure the system accordingly.
Perform other assigned tasks and duties.