ITS Application Analyst I / IS Special Projects

Hartford Healthcare•Farmington, CT

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Position Summary: Resolute Professional Billing Analysts for CareConnect works to design, configure & test application functions for Community Connect clients. Their primary responsibility is to build Fee Schedules, Charge Review and Adjust/Refund workqueues, Charge Router Logic, and the like and analyze billing workflows to support customers. This analyst will follow internal CareConnect build, change control and issue management policies and procedures. Analysts perform workflow analysis, and design sessions with Subject Matter Experts. They are familiar with policies, procedures and constraints of Revenue Cycle operations and the potential impact on the billing build of Hartford HealthCare. They complete in depth and precise documentation of operational specifications and application functionality. Analysts will also troubleshoot problems and respond to questions from end-users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping others learn and adopt usage of the application. Department Description: CareConnect is a Hartford HealthCare (HHC) program focused on the implementation of the Epic electronic health record across the organization. This team implements both the clinical medical record as well as practice management software which includes scheduling and billing. Preference will be given to individuals with prior Epic experience both on the IT or operation sides.

Requirements

Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment required.
Four years’ experience in a billing application experience required.
Must be willing to attend required Epic training at the Epic training center.
Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes
Conducts themselves according to Hartford Healthcare values: Caring, Excellence, Safety and Integrity
Are well-respected within the organization and maintains a positive attitude
Approach problems constructively by focusing on how to move the project forward, explores and analyzes alternatives.
Proponent for change and demonstrates a continuous improvement mindset, ingenuity and innovative thinking and organizational skills
Strong communication and organizational skills with ability to influence others within their sub-team in addition to the broader program team, while maintaining a strong focus on achieving results.
Attends all mandatory education and training programs (including department specific) and can describe his/her responsibilities related to general safety and regulatory compliance as well as department safety and specific job-related hazards.
Attire is professional, neat, clean and appropriate for the work environment, according to the HHC and/or Department Appearance Policy and a high standard of personal cleanliness is maintained.
Reports to work on time and meets acceptable standard for attendance, based upon the department attendance policy.
Communicates messages clearly and concisely.
Ability to maintain confidentiality, exercise discretion and sound judgment.
Must be willing to learn new technologies and techniques.
Must be willing and able to come to work in adverse weather conditions.

Nice To Haves

Experience in revenue cycle system management in an acute or ambulatory care setting preferred.
Epic Resolute Professional Billing Administration certification preferred.
Preference will be given to individuals with prior Epic experience both on the IT or operation sides.

Responsibilities

Facilitates the design, development, system configuration, implementation, and support of information systems for the organization.
Understands the operational issues within their application area well enough to represent their user’s needs.
Planning, development, training, implementation, and evaluation of application functionality.
Working with the team and key customers to ensure appropriate development, training, and implementation of application functionality.
Collaborates and consults with application director, project manager, and other team leaders to coordinate activities.
Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the application.
Builds effective relationships with clinical and business partners through all the phases of the projects to support completing project's goals
Contributes in the preparation and execution of testing scripts and materials and performs unit, system, and integrated testing tasks.
Documents and maintains all required system design and build documents and configures system accordingly.
Performs other duties as assigned.