IS Support Analyst I
About The Position
The IS Support Analyst I is a hands-on, customer-focused role on Pyrotek’s Information Systems team, supporting employees’ technology needs across hardware, software, and endpoints. The analyst serves as a first line of support by installing and configuring systems, resolving technical issues, and helping keep operations running smoothly. The role also assists other IS team members with projects and more complex troubleshooting. The position is primarily office-based at Pyrotek’s Sanborn, New York manufacturing facility, with occasional visits to manufacturing sites and travel by car and air up to 20%, mostly within the United States. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The role requires sitting, lifting up to 25 pounds, and wearing appropriate PPE when required.
Requirements
- High school diploma.
- Proficiency with Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with basic networking and Wi-Fi, PC hardware, and software support.
- Strong documentation, diagnostic, and organizational skills.
- Excellent communication and customer service abilities.
- Problem-solving and critical-thinking skills.
- Team-oriented approach with a strong sense of ownership and accountability.
- Adaptable, reliable, and professional under pressure.
- Valid U.S. driver’s license and a passport or ability to obtain one.
Nice To Haves
- Associate or bachelor’s degree.
- Experience in PC or IT support, especially within an Information Systems environment.
- Microsoft or IS-related certifications, such as CompTIA or MCSA.
Responsibilities
- Install, configure, and support endpoints and IS equipment.
- Troubleshoot and resolve internal users’ helpdesk tickets in a timely and professional manner.
- Assist with hardware and software maintenance, updates, and repairs.
- Monitor system performance and create reports as needed.
- Prepare clear documentation for processes, troubleshooting, and user support.
- Collaborate with IS team members on projects and escalate complex issues when needed.
- Deliver outstanding customer service and represent IS as a trusted partner to internal teams.
Benefits
- Benefits are offered; specific benefit details are not provided in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
