IS Business Analyst

City of Vernon•Gaylord, MI

1d•CA$81,131 - CA$95,449

About The Position

Reporting to the Manager, Enterprise Digital Transformation, this position supports the City's digital transformation efforts through the analysis, design, implementation, and continuous improvement of enterprise business solutions. Working closely with stakeholders across the organization, the position translates business needs into effective technology outcomes, driving process optimization and contributing to the administration and enhancement of enterprise applications, including the City's ERP-HCM platform. The Specialist will be highly analytical, curious, and able to think critically and solve challenging problems. They will be independently motivated and interested in improving efficiencies and processes within the organization, be excellent team members, and be willing and able to contribute positively to the City.

Requirements

Completion of a recognized post-secondary 2-year diploma program in computer science or related discipline.
A minimum of five (5) years of business/systems analysis experience or equivalent, preference for experience in ERP and HCM systems
Extensive development experience in an advanced enterprise environment, enterprise SQL, web applications, and reporting
A combination of related education and experience may be considered
Demonstrated ability to review, analyze, document and test business processes
Experience working with relational databases, data analysis tools, SQL development, and system integrations to support business solutions and decision making.
Demonstrated ability to troubleshoot complex business and technology issues, prioritize competing demands, and effectively respond to critical incidents and operational challenges.
Excellent understanding of software fundamentals, tools and best practices, preferably solutions commonly used in Municipal Government
Strong communication and presentation skills and ability to communicate technical and business analytics in user friendly terminology
Excellent organizational, writing and editorial skills, attention to detail, accuracy, clarity and quality
Demonstrated ability to work independently with diverse business functional and technical staff at various levels, individually and in groups, to investigate, document and help assess institutional business processes
Ability to elicit requirements from business users including experience facilitating requirements analysis and functional design working sessions
Demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner
Ability to embrace change, critically analyzing the status quo, and the ability to articulate and justify their methods and reasons
Experience with change management or familiarity with standard change management processes
Able to analyze and summarize quantitative and qualitative data, resulting in information that assists decision making
Works effectively as a team member demonstrating commitment to team success and providing timely and constructive feedback as needed
Demonstrated ability to manage conflict between individuals and across teams

Nice To Haves

Experience with Workday configuration, implementation, or support is considered an asset.
Experience with business process analysis, requirements gathering, solution design, and digital transformation initiatives.
Experience developing SQL queries, reports, data integrations, or related database solutions.
Preference given to candidates with BC local government experience

Responsibilities

Deliver digital transformation initiatives by identifying opportunities to modernize business processes, improve service delivery, and optimize organizational effectiveness through technology solutions.
Participate in project planning, implementation, and change management activities to support successful adoption of new technologies, processes, and ways of working.
Create scripts, perform data analysis, develop integrations, and support information exchange between enterprise applications, databases, and business systems.
Analyze existing workflows, procedures, and technologies to identify inefficiencies, gaps, risks, and opportunities for automation, integration, and improvement.
Act as an escalated support for the City’s ERP-HCM system, troubleshooting and resolving complex issues, including workflow implementations, maintenance, security, and process design.
Respond to enterprise application emergencies, providing support to users, researching and keeping up-to-date on current trends.
Assist the Manager, Enterprise Digital Transformation in ensuring that the digital systems, interfaces, and programs are performing to identified standards. This position includes after hours service patches, system upgrades, and general troubleshooting and repair.
Ensure corporate compliance with Information Services policies and standards.
Develop and deliver training, knowledge transfer, and user support resources to ensure successful adoption and effective utilization of technology solutions.
Document procedures and related resolutions promptly and accurately.
Work with multiple stakeholder groups to develop detailed business requirements and testing scenarios; including incorporation of current state / future state business processes and technologies.
Work with third party consultants and internal project teams to develop functional implementations and software integrations.
Build and maintain collaborative relationships with stakeholders across business units to understand operational challenges, identify roadblocks, and develop technology-enabled solutions that deliver measurable business value.
Identify and describe what the system, process, or products/services must be capable of in order to meet prioritized functional requirements.
Conduct gap analysis in order to adapt current processes, assess requirements, and identify business practices that may or may not be covered in the system implementation process.
Review gaps recommendations, workarounds and issues, ensuring reviewed and actioned appropriately.
May be required to provide hardware and software support within the City's infrastructure.
Performs other duties as required. The above statements are a general description of the principle functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.