ITS Application Analyst III / IS Clinical Care Systems
About The Position
Hartford HealthCare’s Ancillary Application Team is expanding to meet growing organizational demand and support strategic IT initiatives. We are seeking a detail-oriented and collaborative Application Analyst to support, enhance, and help implement clinical and business applications across the enterprise. This role plays a key part in delivering scalable technology solutions used across hospitals, institutes, and specialty care areas. The ideal candidate has strong analytical skills, excellent communication abilities, an understanding of technical infrastructure, and experience supporting healthcare applications. This position offers opportunities to work on high-impact projects—including modern platform upgrades, enterprise migrations, and cross-functional initiatives—while contributing to continuous improvement across the system.
Requirements
- Bachelor’s degree or equivalent combination of education and healthcare/IT experience.
- Minimum 4 years of experience supporting clinical or business applications.
- Strong project coordination, problem-solving, and communication skills.
- Ability to translate technical concepts for non-technical users.
- Familiarity with IT policies and support processes (change control, incident management, on-call procedures, project intake, downtime governance).
- Working knowledge of enterprise support tools such as Active Directory, SCCM, VPN, Microsoft Teams, ServiceNow, Citrix, Bomgar, SecureLink, SolarWinds and others.
- Basic understanding of server environments, hardware/software concepts, and network components.
- Strong organizational, prioritization, and multi-tasking abilities.
- Ability to work collaboratively within a team environment.
- Comfort presenting, training, and communicating with diverse user groups.
- Commitment to continuous learning and adapting to new technologies.
Nice To Haves
- Experience in healthcare information systems or as a Clinical Technologist with application expertise.
- Experience in applications like Cadwell Arc, Ascom, Airstrip, Muse, Provation, Cuddles, Periwatch, and many more.
Responsibilities
- Configure, test, implement, and support clinical and business applications within HHC’s Ancillary Application portfolio.
- Manage or assist with projects from design through implementation, including requirements gathering, build, testing, and go-live support.
- Collaborate with clinicians, business partners, IT teams, project managers, and leadership to ensure successful delivery of application solutions.
- Develop and maintain documentation, workflows, testing scripts, and system configuration materials.
- Troubleshoot application and technical issues, escalating when necessary.
- Participate in on-call rotation, scheduled maintenance windows, and occasional after-hours support for project work.
- Build strong customer relationships and represent operational needs in system design.
- Support modernization efforts, including Windows 11 upgrades, cloud migrations, and legacy system transitions.
Benefits
- competitive benefits program designed to ensure work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
