Mgr, ITS Clinical Applications / ITS Clinical Care Systems

Hartford Healthcare•Farmington, CT

2d•Hybrid

About The Position

The Manager Applications will lead a talented team dedicated to optimizing the software solutions that support our ambulatory services across Hartford HealthCare. In this role, you will be pivotal in shaping the future of our clinical systems, ensuring they meet the evolving needs of our clinicians and patients. By managing the full lifecycle of our applications, from design to implementation and support, you will directly contribute to improving healthcare delivery and operational efficiency.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or related clinical field of study from an accredited university.
Minimum: 5+ years clinical experience in healthcare delivery across environments of care
Minimum: 2+ years of leadership experience
Minimum: 2+ years of project management experience
Demonstrated fluency in English, including verbal, reading, and written communication
Excellent attention to detail, organizational, listening, verbal, and written communication skills.
Ability to communicate professionally and effectively with all Hartford HealthCare personnel, patients, stakeholders, project team members, and vendors.
Communicates messages clearly, accurately, and concisely.
Ability to maintain confidentiality, exercise discretion, and demonstrate sound judgment
Highly self motivated, self directed, and able to work independently or collaboratively as part of a team.
Ability to celebrate successes and failures while leading teams through lessons learned from projects and major events.
Ability to deliver results while fostering a positive, engaging, and rewarding work environment with a strong customer service focus.
Exhibits dedication to quality, reliability, resourcefulness, and continuous improvement.
Ability to analyze complex system configurations and identify effective solutions.
Possesses a strong understanding of application integration and its impact on business processes and operations.
Demonstrates innovative, forward thinking in problem solving and technology adoption.
Willingness and ability to learn new technologies, tools, and techniques.
Ability to manage projects through successful completion while meeting established goals and timelines.
Ability to effectively collaborate with stakeholders, project teams, and vendors to achieve desired outcomes.
Open to change, acts with high ethical standards, and demonstrates a commitment to exceptional customer service while embracing H3W behaviors.
Attends all required education and training programs and understands responsibilities related to safety, regulatory compliance, and job specific hazards.
Maintains a professional appearance and personal cleanliness in accordance with Hartford HealthCare and departmental appearance standards.
Reports to work on time and maintains attendance standards established by departmental policy.

Nice To Haves

Clinical experience in management preferred.
Epic Ambulatory module and/or other Epic modules within the Ambulatory portfolio.
Epic certification required. Candidates who do not currently hold this certification must obtain it within the first 6 months of employment.

Responsibilities

Lead, mentor, and develop a team of Application Analysts, fostering a culture of high performance, collaboration, continuous learning, and professional growth.
Conduct regular one-on-one meetings, manage performance, recognize achievements, and leverage lessons learned to drive continuous improvement.
Oversee the full lifecycle of clinical applications, including requirements gathering, system design, configuration, testing, implementation, optimization, and ongoing support.
Ensure the timely delivery of high-quality application enhancements, system updates, and configurations in accordance with established change management and change control processes.
Maintain comprehensive documentation for system builds, workflows, processes, and support procedures.
Partner with clinical leaders, end users, and operational stakeholders to understand business needs, identify improvement opportunities, and translate requirements into effective technology solutions.
Serve as a primary liaison between Information Technology, clinical operations, and third-party vendors to ensure seamless integration, system functionality, and operational effectiveness.
Ensure clinical applications, workflows, and tools are efficient, user-friendly, and aligned with organizational objectives, quality standards, and regulatory requirements.
Drive innovation by evaluating emerging technologies, recommending enhancements, and implementing new features that improve patient care, operational outcomes, and user adoption.
Supports related vendors and contractors to help lead and drive initiatives and enhancements.