Mgr Applications / IS Care Connect

Hartford Healthcare•Farmington, CT

15h

About The Position

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. The ITS Revenue Cycle Application Manager reports to the Application Director and will lead a high performing team dedicated to optimizing the software solutions that support Hartford Healthcare’s Revenue Cycle focused on Hospital Billing, Claims and Remittance. This role partners closely with Revenue Cycle operational leaders, and is accountable for the quality, stability, integration, and ongoing optimization of assigned applications. The Manager serves as a primary escalation point, ensures work is aligned with organizational standards and regulatory requirements, and develops staff capability while promoting accountability, collaboration, and continuous improvement.

Requirements

Bachelor’s degree in information systems, Healthcare Management, Business Administration, or a related field; equivalent relevant experience may substitute for education.
Epic Certification in Resolute Hospital Billing and Administration or Hospital Billing Claims and Remittance.
Five or more years’ experience supporting Epic revenue cycle applications.
Three or more years of formal leadership experience with responsibility for staff performance, work prioritization, and delivery outcomes.
Demonstrated experience leading production support, upgrades, optimization initiatives, and projects in a complex healthcare environment.
Strong knowledge of hospital billing, claims, remittance, payment posting, denials, payer requirements, application interfaces, and integrated revenue cycle workflows.
Demonstrated ability to manage competing priorities, communicate with operational and technical leaders, and deliver results.

Nice To Haves

Builds trusted partnerships and communicates clearly with executives, operational leaders, technical teams, vendors, and end users.
Sets priorities, defines accountability, removes barriers, and maintains focus on service, quality, safety, compliance, and measurable results.
Develop people through coaching, timely feedback, meaningful assignments, recognition, and structured development planning.
Uses sound judgment and data-informed analysis to evaluate alternatives, manage risk, and recommend practical solutions.
Demonstrates strong knowledge of revenue cycle operations and the ability to connect application decisions to financial, operational, regulatory, and customer impacts.
Leads change constructively, promote standardization where appropriate, and encourage innovation and continuous improvement.
Models Hartford HealthCare values of Caring, Excellence, Safety, and Integrity and consistently demonstrates H3W Leadership Behaviors.

Responsibilities

Manage the day-to-day operations and delivery of application services including production support, maintenance, upgrades, optimization, and project work.
Translate Revenue Cycle leadership priorities into team goals, resource plans, assignments, milestones, and measurable outcomes.
Provide direct leadership to Team Leads and application analysts, including hiring, onboarding, coaching, performance management, development planning, workload balancing, and succession planning.
Establish clear operating practices for intake, prioritization, design, build, testing, change control, release readiness, production support, and issue escalation.
Ensures application design, configuration, validation, integration, and documentation meet established ITS standards, operational requirements, and organizational needs.
Partners with Patient Financial Services, Revenue Integrity, Finance, Compliance, and other operational stakeholders to improve billing, claim submission, remittance, payment posting, denial prevention, and related workflows.
Serve as the management escalation point for complex incidents, production risks, workflow concerns, and competing priorities; ensure timely communication, root-cause analysis, corrective action, and follow-through.
Manage the scope, schedule, quality, risk, and resource needs of assigned initiatives; escalate material barriers and decisions to the Director with clear options and recommendations.
Coordinate cross-application and cross-functional work with other Revenue Cycle leaders, technical teams, operational subject matter experts, and vendors to support integrated workflows and dependable outcomes.
Monitor service levels, application performance, work queues, incident trends, project milestones, and customer feedback; use data to identify improvement opportunities and develop action plans.
Evaluate Epic releases, regulatory changes, payer requirements, and emerging capabilities for their impact on Hospital Billing and Claims and Remittance; recommend adoption and implementation approaches.
Support annual planning, budgeting, vendor management, contract input, and resource forecasting for the assigned application portfolio.
Represent the assigned application area in governance forums, project meetings, audits, and operational reviews, and provide concise status updates to senior leadership.
Promote a culture of service excellence, accountability, psychological safety, knowledge sharing, and continuous improvement consistent with Hartford HealthCare values and H3W Leadership Behaviors.