ITS Application Analyst III / IS Clinical Care Systems
About The Position
Hartford HealthCare’s Ancillary Application Team is expanding to support growing organizational demand and strategic IT initiatives. The Application Analyst supports, enhances, and helps implement clinical and business applications across the enterprise, providing technology solutions used across hospitals, institutes, and specialty care areas. The role involves work on platform upgrades, enterprise migrations, and cross-functional initiatives, while contributing to continuous improvement across the system. The analyst configures, tests, implements, and supports applications; assists with projects from design through go-live; collaborates with clinical, business, and IT stakeholders; maintains documentation and testing materials; and troubleshoots application and technical issues. The position also supports modernization efforts such as Windows 11 upgrades, cloud migrations, and legacy system transitions. Participation in an on-call rotation, scheduled maintenance windows, and occasional after-hours project support is expected.
Requirements
- Bachelor’s degree or an equivalent combination of education and healthcare/IT experience.
- Minimum of 4 years of experience supporting clinical or business applications.
- Strong project coordination, problem-solving, and communication skills.
- Ability to explain technical concepts to non-technical users.
- Familiarity with IT policies and support processes, including change control, incident management, on-call procedures, project intake, and downtime governance.
- Working knowledge of enterprise support tools such as Active Directory, SCCM, VPN, Microsoft Teams, ServiceNow, Citrix, Bomgar, SecureLink, and SolarWinds.
- Basic understanding of server environments, hardware and software concepts, and network components.
- Strong organizational, prioritization, and multitasking abilities.
- Ability to work collaboratively within a team.
- Comfort presenting, training, and communicating with diverse user groups.
- Commitment to continuous learning and adapting to new technologies.
Nice To Haves
- Experience in healthcare information systems or as a Clinical Technologist with application expertise.
- Experience with applications such as Cadwell Arc, Ascom, Airstrip, Muse, Provation, Cuddles, and Periwatch.
Responsibilities
- Configure, test, implement, and support clinical and business applications within HHC’s Ancillary Application portfolio.
- Manage or assist with projects from design through implementation, including requirements gathering, build, testing, and go-live support.
- Collaborate with clinicians, business partners, IT teams, project managers, and leadership to support successful application delivery.
- Develop and maintain documentation, workflows, testing scripts, and system configuration materials.
- Troubleshoot application and technical issues, escalating when necessary.
- Participate in an on-call rotation, scheduled maintenance windows, and occasional after-hours support for project work.
- Build customer relationships and represent operational needs in system design.
- Support modernization efforts, including Windows 11 upgrades, cloud migrations, and legacy system transitions.
Benefits
- Competitive benefits program designed to support work/life balance.
- Career development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
