Manager, IT Network & Operations

Jushi • Boca Raton, FL

1d

About The Position

The Manager of IT Network & Operations owns enterprise network architecture and IT infrastructure operations across all sites. The Manager is accountable for network reliability, security, and scalability; incident command for major IT outages; and disciplined change management. The role also manages the primary third‑party vendor that provides network services and helpdesk support and owns all contract management with Meraki and all Internet Service Providers (ISPs), ensuring performance against SLAs and seamless coordination with internal teams and partners.

Requirements

• 8–10 years of experience in IT infrastructure and network operations, including multi-site environments
• Proven ownership of enterprise networking across distributed locations (retail, warehouse, or field operations preferred)
• Strong expertise in network architecture and operations, including LAN/WAN, wireless, firewalls, and site connectivity
• Demonstrated experience managing third-party IT vendors, including network support and end-user services (helpdesk, endpoints, printers)
• Ability to drive accountability, performance, and SLAs with external partners
• Experience leading incident response and outage management, including root cause analysis and corrective action
• Working knowledge of cloud and identity services (Azure, Entra ID) and their integration with network environments
• Experience supporting regulated environments and aligning to IT controls (examples: SOX, security standards)
• Strong operational leadership skills, including prioritization, escalation management, and cross-functional coordination
• Ability to translate infrastructure needs into business impact, particularly in high-availability, revenue-generating environment.

Nice To Haves

• Experience supporting retail, manufacturing, or similarly distributed operations at scale is strongly preferred.

Responsibilities

• Own end‑to‑end LAN/WAN/SD‑WAN, routing, switching, wireless, internet circuits, and cloud connectivity
• Design and enforce segmentation standards across POS (retail), corporate IT, GP (operational technology), and Security networks
• Own firewall platforms, remote access, and inter‑site connectivity
• Establish, maintain, and improve observability: logging, telemetry, availability service level objectives, capacity plans, and lifecycle roadmap
• Partner and provide guidance as needed related to enterprise identity and core services (Active Directory/Azure AD, DNS/DHCP/IPAM, PKI)
• Ensure hardening (reduce vulnerabilities), patching, backup/DR and periodic recovery testing for IT‑managed systems
• Create, execute and maintain SOPs and maintenance windows with security and business alignment
• Enable and consume cybersecurity monitoring across network and infrastructure; drive incident response for IT systems
• Enforce least‑privilege network design, access controls, and vulnerability remediation SLAs
• Support SOX/NIST-aligned controls and audit readiness for IT infrastructure
• Serve as Incident Commander for Priority events; deliver RCAs/RCRs and corrective actions
• Harden against material impacts to Security and Operations platforms through tested SOPs and coordination (DR / BCP)
• Own day‑to‑day management of the external Network/Telecom providers and the Helpdesk/MSP
• Define and enforce SLAs (availability, response/restore, first‑contact resolution, customer satisfaction)
• Direct vendor resourcing, queues, and dispatch; approve major changes and maintenance plans
• Conduct continuous‑improvement plans; drive cost, quality, and reliability outcome
• Coordinate with Security Systems on connectivity for NVR and access control without changing Security‑owned configurations
• Partner with Retail, Grow Ops, and Compliance to onboard operational technology systems to the network safely and consistently
• Partner with Security to engage Facilities/Construction early to ensure power, racks, cabling, and circuits meet standards for new and changing sites
• Other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Life
• Short, and Long Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed