Senior Specialist, IT Network Support - Operations
About The Position
At SSP America, technology powers millions of traveler experiences every year. We're looking for a Senior Specialist, IT Network Support to lead the design, implementation, support, and optimization of network infrastructure across our airport restaurant operations throughout North America. This isn't a desk-only support role. You'll partner with construction teams during new restaurant openings, troubleshoot complex network issues, oversee network performance and security, and serve as the technical expert supporting critical operational environments in some of the busiest airports in the world. If you enjoy solving challenging network problems, building scalable infrastructure, and working directly with operations teams in the field, we'd like to talk with you.
Requirements
- 5+ years of hands-on network engineering, network support, or infrastructure experience
- Strong troubleshooting experience in enterprise networking environments
- Expertise with TCP/IP, DNS, DHCP, Wi-Fi, routing, switching, and firewall technologies
- Experience reading and creating network topology diagrams
- Knowledge of network security best practices and standards
- Ability to communicate technical concepts to non-technical audiences
- Willingness to travel extensively throughout the U.S. and Canada
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, or related field
- Cisco Meraki experience
- Knowledge of VPN, PCI, POS environments
- Network+ certified, or able to demonstrate proficiency consistent with Network+ certification-level knowledge
- Experience supporting distributed multi-site environments
Responsibilities
- Design, implement, and support enterprise network infrastructure across airport locations
- Partner with construction, infrastructure, and communications teams on new restaurant openings and remodels
- Serve as the escalation point for advanced network troubleshooting
- Configure and support routers, switches, firewalls, Wi-Fi, VPNs, DNS, DHCP, and cloud-based networking environments
- Monitor network performance and proactively identify improvements
- Maintain network security standards and support compliance initiatives
- Review and validate network diagrams and technical documentation
- Lead network-related projects from planning through implementation
- Collaborate with vendors, airport authorities, business partners, and internal stakeholders
Benefits
- Competitive compensation and benefits
- Comprehensive benefits including medical, dental, vision, and retirement programs
- Paid time off and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
